Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress
Stacy Sennett

Stacy Sennett

Apple Valley,CA

Summary

Deadline-driven Waitress experienced in buffet restaurant environments. Always looking for ways to contribute to customer needs, business operations or team support. Successful at keeping tables turning over in an efficient manner which maximizes sales opportunities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Waitress

Hollywood Casino
02.2017 - 10.2018
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Set dining tables according to type of event and service standards.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

WATER METER INSTALLER/DRIVER

PRO METERS INC.
01.2016 - 01.2017
  • Analyzed departmental documents for appropriate distribution and filing.
  • Worked directly with  management  to achieve [result] .
  • Entered details such as payments, account information and call logs into the computer system.
  • Managed design of dynamic widgets focused on [Area] .
  • Researched and updated all required materials needed for firm and partners.
  • Verified data integrity and accuracy.
  • Responded to customer requests via telephone and email.
  • Managed design of dynamic widgets focused on [Area].

Manager Customer Service

New To You Consignment Shop
01.2009 - 06.2015
  • Managed total department call volume of 30 per day.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Scheduled appointments with service professionals.
  • Capitalized on upsell opportunities with new and potential customers.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Met with clients to generate new business and negotiate contracts.
  • Established key procedures for teams preparing documentation, models, and presentations.

Security Officer

GARDA SECURITY CO./ A.T. SECURITY CO.
03.2007 - 02.2009
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Secured all doors in the office and main building after hours.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
  • Denied entrance to the building to unauthorized persons.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Detected and apprehended any unauthorized personnel.
  • Maintained accurate and detailed logs of all events that occurred during each shift.
  • Monitored security camera system day and night to protect lives and property.
  • Noted and followed up on any unusual behavior.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Responded to calls in both routine and emergency situations.
  • Patrolled commercial property and the associated parking garage.
  • Processed and logged accurate and detailed incident reports.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Delivered accurate verbal and written reports to company personnel.
  • Investigated all security and safety violations.

Security Guard

NEW WAY SECURITY
01.2006 - 01.2007
  • Used initiative and independent judgment within established guidelines when responding to security situations.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Inspected and adjusted security systems, equipment, and machinery
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms and investigated disturbances.
  • Maintained composure while working with high volumes of the general public.
  • Remained flexible in a rapidly moving environment and adapted to developing situations.
  • Worked both independently and collaboratively to resolve urgent issues.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
  • Completed reports by recording observations and occurrences and interviewing witnesses.
  • Handled both common and crisis situations in a calm and efficient manner.
  • Directed guests around the building and answered questions regarding accessibility.
  • Processed and logged accurate and detailed incident reports.
  • Responded to calls in both routine and emergency situations.
  • Monitored building access and identified all officials and employees before authorizing their entrance.
  • Protected a level 5-secured compound with office space for more than [Number] employees.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Delivered accurate verbal and written reports to company personnel.
  • Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
  • Noted and followed up on any unusual behavior.

Security Guard

LANTZ SECURITY
09.2005 - 01.2006
  • Handled both common and crisis situations in a calm and efficient manner.
  • Worked both independently and collaboratively to resolve urgent issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained flexible in a rapidly moving environment and adapted to developing situations.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
  • Used initiative and independent judgment within established guidelines when responding to security situations.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Prepared regular written reports and logs in neat and legible handwriting.
  • Completed reports by recording observations and occurrences and interviewing witnesses.
  • Answered alarms and investigated disturbances.
  • Utilized all physical senses to detect emergency situations and respond to alarms.
  • Maintained composure while working with high volumes of the general public.
  • Operated detecting devices to screen individuals.
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary.
  • Detected and apprehended any unauthorized personnel.
  • Responded to calls in both routine and emergency situations.
  • Provided 24-hour emergency response to [Number] residents at a large apartment complex.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Monitored security camera system day and night to protect lives and property.

Customer Service Associate

Enterprise Rent-A-Car/ Regional Office
07.2004 - 03.2005
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Responded resourcefully to customer requests and concerns.
  • Exceeded service objectives by utilizing customer service and sales best practices.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Reduced downtime and resolved issues in customer sales and support.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Managed customer relations and customer service through daily communication and interaction.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Receptionist

Enterprise Rent-A-Car/Regional Office
02.1999 - 07.2004
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Wrote professional memorandum, letters and marketing copy.
  • Greeted customers and visitors in-person and via telephone calls.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Receptionist

Creative Bus Sales Inc.
01.1996 - 01.1999
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted customers and visitors in-person and via telephone calls.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Corresponded with clients through email, telephone or postal mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Organized and scheduled office meetings as well as client appointments for team of [Number] professionals, effectively accommodating hectic agendas.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors a positive impression of the company.

Education

High School Diploma - undefined

Chino High School
Chino, CA
1984

Skills

  • Food safety procedures
  • Stocking and replenishing
  • Beverage preparation
  • Bussing understanding
  • Food allergy knowledge
  • Liquor and smoking laws familiarity
  • Quick problem solver
  • Accurate money handling
  • Guest relations professional
  • Upselling techniques
  • Food and kitchen safety
  • Communications
  • Guest relations
  • Table clearing and setting
  • Table setting
  • Code validation skills

Certification

Cpr certified

level (2)- guard card

pepper spray and cuffs.

Timeline

Waitress

Hollywood Casino
02.2017 - 10.2018

WATER METER INSTALLER/DRIVER

PRO METERS INC.
01.2016 - 01.2017

Manager Customer Service

New To You Consignment Shop
01.2009 - 06.2015

Security Officer

GARDA SECURITY CO./ A.T. SECURITY CO.
03.2007 - 02.2009

Security Guard

NEW WAY SECURITY
01.2006 - 01.2007

Security Guard

LANTZ SECURITY
09.2005 - 01.2006

Customer Service Associate

Enterprise Rent-A-Car/ Regional Office
07.2004 - 03.2005

Receptionist

Enterprise Rent-A-Car/Regional Office
02.1999 - 07.2004

Receptionist

Creative Bus Sales Inc.
01.1996 - 01.1999

High School Diploma - undefined

Chino High School

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