Stacy Shufford

Sr Lead AR Specialist

Optum

Fresno, CA

01.2006 - Current

SME for phone customer service, off-shore, and on-shore AR team
Work closely with all levels of client management to ensure that all areas of customer service, refunds, AR, coding, and Data Entry are completed and processed promptly.
Assigned and worked on special projects and audits
Process insurance denials and appeals to ensure timely resolution
Identified denial trends and determined and worked with management to process changes to prevent future denials.
Work with other teams to address editing, coding, and payment-related issues.
Experienced with charge entry, payment posting, credits balance resolution, and AR follow-up
Researched discrepancies between customer payments and open balances.
Assisted with the month-end close process to ensure all payments, charges, and refunds were completed before close.
Resolved billing issues raised by customers and or insurance companies promptly.
Worked closely with our collection agencies and approved all legal suits
Provided excellent customer service when responding to inquiries about invoicing or payment issues or denials
Developed strategies for improving processes that result in more efficient cash flow management.
Participated in weekly meetings to discuss progress on overdue items and action plans.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.