Stacy Siekerman

Assistant Manager

McDonald’s

Spokane, WA

09.2004 - Current

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Reduced financial discrepancies to minimize threats to health and productivity of business.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Recognized staff for contributions to company success to foster engagement and increase productivity.
Created employee schedules to align coverage with forecasted demands.
Monitored security to protect employees, customers and property.
Developed organizational structure to outline and direct rules, roles and responsibilities.
Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Established objectives to offer team members clear roadmap to help company achieve overall goals.