Stacy Smith
Reno
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Oceans Apart Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Recognized for maintaining high standards of order accuracy and fostering team collaboration to achieve sales targets.
Overview
2026
2026
years of professional experience
Work History
Server
Oceans Apart Restaurant A Taste Of Aloha
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Advanced Aesthetician
Self Employed Services
04.2023 - Current
- Implemented creative marketing strategies to attract new clients while maintaining existing relationships for sustained business growth.
- Demonstrated proficiency in various esthetic treatments, including facials, body wraps, and waxing services, providing a comprehensive range of options for clients.
- Boosted overall spa revenue by effectively upselling products and services during treatments.
- Increased client retention by building trust and rapport through exceptional customer service and followup.
- Enhanced client satisfaction by providing personalized skin care treatments and recommendations.
- Maintained a clean, sanitized working environment in adherence to safety guidelines for both staff and clients'' wellbeing.
- Advised clients on proper home-care regimens.
Education
Cosmetology/ Advanced Aesthetics - Cosmetic/ Medical Cosmetic
Pagans Beauty College
Corvallis, OR01.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
Timeline
Advanced Aesthetician
Self Employed Services
04.2023 - Current
Server
Oceans Apart Restaurant A Taste Of Aloha
Cosmetology/ Advanced Aesthetics - Cosmetic/ Medical Cosmetic
Pagans Beauty College
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