Stacy Smith
Shirley,NY
Summary
Dynamic customer service professional with a proven track record at Delta Airlines Global Services, excelling in problem resolution and active listening. Adept at enhancing customer loyalty through empathetic conflict resolution and efficient complaint handling. Skilled in data entry and maintaining professionalism under pressure, ensuring exceptional service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative / Ticketing
Delta Airlines Jfk
06.2004 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Driver,delivery
USPS
08.2020 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Obtained signatures from customers upon delivery of goods.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
Head Cashier
Madison Square Garden Co
08.2002 - 06.2004
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
Bank Teller
Washington Mutual Bank
01.2000 - 05.2002
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
GED - Mathematics
Bronx Community College
Bronx, NY06.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Documentation
Timeline
Driver,delivery
USPS
08.2020 - 11.2020
Customer Service Representative / Ticketing
Delta Airlines Jfk
06.2004 - 09.2024
Head Cashier
Madison Square Garden Co
08.2002 - 06.2004
Bank Teller
Washington Mutual Bank
01.2000 - 05.2002
GED - Mathematics
Bronx Community College
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