Stacy Snow
El Cajon,CA
Summary
Friendly and reliable customer service professional with experience in fast-paced environments. Skilled in providing exceptional interactions with customers, handling job tasks accurately, and maintaining a positive attitude under pressure. Strong teamwork, communication, and problem-solving abilities with a commitment to the organization's standards of quality, cleanliness, and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dog Boarder/Dog Walker/Private Dog Sitter
Stacy's Dog House
11.2024 - Current
- Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at the facility.
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
- Increased repeat business through consistent delivery of excellent service and client communication.
- Assisted in marketing efforts promoting our boarding services through various channels such as social media, website updates, and community events.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Childcare Provider
Stacy Snow's Childcare
12.2013 - 04.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Communicated regularly with parents regarding their child's achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Human Resources Manager
Protec Building Services
03.2009 - 12.2013
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
Education
Certificate - Human Resources Management
University of California, San Diego
La Jolla, CAHigh School Diploma -
Mountain Empire High School
CampoAssociate of Arts - Legal Secretarial/Business
Kelsey Jenney Business College
San Diego, CACertificate - Communication And Leadership Skills
Dale Carnegie Center of Excellence
San Diego, CASkills
- Excellent customer service and communication skills
- Strong teamwork and collaboration abilities
- Ability to thrive in a fast-paced environment
- Positive, professional, and friendly demeanor
- Problem-solving and conflict resolution skills
- Strong work ethic with reliability and punctuality
- Honest and dependable
Certification
- 7 Habits of Highly Effective People
- The F.I.S.H. Philosophy
- Customer Experience Training
- M.B.T.I Personality Type Training
- CPR/First Aid certified
Timeline
Dog Boarder/Dog Walker/Private Dog Sitter
Stacy's Dog House
11.2024 - Current
Childcare Provider
Stacy Snow's Childcare
12.2013 - 04.2025
Human Resources Manager
Protec Building Services
03.2009 - 12.2013
Certificate - Human Resources Management
University of California, San Diego
High School Diploma -
Mountain Empire High School
Associate of Arts - Legal Secretarial/Business
Kelsey Jenney Business College
Certificate - Communication And Leadership Skills
Dale Carnegie Center of Excellence
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