Stacy Sorrell Moore
Orland Park,IL
Summary
Highly skilled and experienced professional with 15 years of comprehensive expertise in office management, administration, and client services. Proven track record of successfully managing staff, resolving client concerns, and ensuring efficient operations. Seeking a challenging position in administrative and office management to utilize my skills and contribute to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Manager
Rapid Refunds Tax Service
01.2008 - 02.2024
- Founded and managed Rapid Refunds Tax Service for 15 years, overseeing all aspects of the business operations
- Directed a team of 20 employees, providing leadership, guidance, and training to ensure optimal performance and productivity
- Managed client appointments, inquiries, and concerns, delivering exceptional customer service and fostering long-term relationships
- Conducted bookkeeping tasks, including maintaining financial records, reconciling accounts, and preparing financial statements
- Oversaw payroll processing, ensuring accurate and timely payment for staff members
- Utilized advanced Microsoft Excel skills for data analysis, financial reporting, and budget management
- Proactively addressed any challenges or issues that arose, demonstrating problem-solving skills and decision-making abilities
Licensed Real Estate Broker
Real People Realty
04.2019 - 12.2023
- Conducted office administration duties, including scheduling appointments, managing client inquiries, and maintaining records using Microsoft Excel
- Demonstrated proficiency in showing properties, negotiating contracts, and providing exceptional customer service to clients
- Developed and executed marketing strategies to attract potential buyers and sellers
- Conducted market research and analysis to provide clients with accurate pricing information and market trends
- Facilitated successful closings by overseeing the completion of all necessary paperwork and documentation
- Cultivated strong relationships with clients, resulting in repeat business and referrals.
Skills
- Office Management
- Staff Supervision
- Client Relationship Management
- Payroll Processing
- Bookkeeping
- Microsoft Excel
- Real Estate Administration
- Contract Negotiation
- Customer Service
- Market Analysis
Certification
- Licensed Real Estate Broker
- Office Management Training
- Income Tax Professional Continued Education
Timeline
Licensed Real Estate Broker
Real People Realty
04.2019 - 12.2023
Owner/Manager
Rapid Refunds Tax Service
01.2008 - 02.2024
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