Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Stacy Sowder

Vancouver,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Support Specialist

Finvi
12.2004 - 02.2024
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Installed and configured operating systems and applications.
  • Maintained and managed customer files and databases.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Created user accounts and assigned permissions.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Organized and detail-oriented with strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Administrative Assistant/Receptionist

H.B. Fuller
09.1989 - 08.2004
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06.1979

No Degree -

Clark College
Vancouver, WA

Skills

  • Customer Service
  • Remote Support
  • Problem-Solving
  • Call Center Operations
  • Interpersonal Skills
  • Attention to Detail
  • Incoming Call Management
  • Customer Communication and Empathy
  • Teamwork and Collaboration
  • Organizational Skills

Software

Microsoft Office 360

SalesForce

WebEx

SharePoint

SecureLink

Itivity

Adaptability

Soft phone 3CX

Zoom

Timeline

Support Specialist

Finvi
12.2004 - 02.2024

Administrative Assistant/Receptionist

H.B. Fuller
09.1989 - 08.2004

High School Diploma -

Evergreen High School

No Degree -

Clark College

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Stacy Sowder