Hardworking and reliable individual with strong ability in communications and Multi-tasking. Highly organized, ambitious, proactive and punctual with team-oriented mentality. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Career Development Facilitator
Future plans
Jackson, OH
01.2024 - Current
Provided career guidance to individuals and groups by assessing their skills, interests, and experience.
Developed individualized action plans for clients to reach their career objectives.
Assisted clients with researching potential employers and industry trends.
Collaborated with other professionals such as counselors and social workers to support clients' needs.
911 Telecommunicator
Athens County emergency communications
Athens, OH
01.2014 - 10.2022
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Managed average of 12 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Assisted departments with special requests such as BOLOs.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Responded to emergency calls routed by automatic distribution system.
Used radio, telephone and computer system to update first responders with new information.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Home Health Care Aide
Interim Health Care
Athens, OH
04.2012 - 01.2014
Planned optimal meals based on established nutritional plans.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Helped clients stay happy and healthy by providing mental and emotional support.
Education
High School Diploma -
Alexander High School
Albany, Ohio
4 2009
Administrative Office And Accounting
Tri-County Career Center
Nelsonville, OH
05.2009
High School Diploma -
Tri-County Career Center
Nelsonville, OH
05.2009
Business Management Technology
Washington State Community College
Marietta, OH
Certified Nursing Assistant
Tri-County Adult Career Center
Nelsonville, OH
Skills
Leadership
Team building
Excellent Communication
Organizational Skills
Research
Certification
CPR
Training officer
Emergency medical dispatcher
Advanced training
PST-1
Accomplishments
Accomplishments
Participated in Ohio University’s Voinovich Academy for excellence in public service’s virtual reality to improve law enforcement safety and build community trust in 2021.
Received a letter of commendation from Athens County 911s interim director and county commissioners in 2020.
CASA/GAL Model
Graduated from Tri-County Career center with Administrative office professionals certificate
Completed STNA class at Tri-County Adult Career Center
GRIEVANCE AND APPEALS REPRESENTATIVE at Humana Health Plans Inc./CarePlus Health PlansGRIEVANCE AND APPEALS REPRESENTATIVE at Humana Health Plans Inc./CarePlus Health Plans
Vice President, Provider Network Operations at Jefferson Health Plans (formerly Health Partners Plans)Vice President, Provider Network Operations at Jefferson Health Plans (formerly Health Partners Plans)