Summary
Overview
Work History
Education
Skills
Timeline
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STACY STEPHENSON

Colorado Springs,CO

Summary

Dependable customer service professional with a proven track record of delivering exceptional service. Strong work ethic and passion for exceeding customer expectations. Committed to continuous improvement and providing top-notch service. Excited about the opportunity to make a meaningful impact within your organization.

Overview

20
20
years of professional experience

Work History

Key Holder

Advance Auto Parts
09.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

SERVICE WRITER

ANGEL TOUCH AUTO
02.2023 - 07.2024
  • Drafted repair quotations for efficient processing.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.

INVENTORY SPECIALIST

GOODWILL INDUSTRIES
09.2022 - 05.2023
  • Presented merchandise for purchase.
  • Performed data entry and completed proper paperwork.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.

INVENTORY SPECIALIST

GOODWILL INDUSTRIES
01.2018 - 02.2022
  • Handled sorting and pricing of products for sale.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

CUSTOMER SERVICE REPRESENTATIVE

KROGER
01.2005 - 12.2010
  • Oversaw procedures to ensure smooth start and end of daily operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High school or equivalent - GENERAL STUDIES

NORTH PULASKI HIGH SCHOOL
JACKSONVILLE, AR
05.1999

Skills

  • AUTO PARTS - 9 months
  • AUTO ESTIMATING - 1 year
  • RETAIL SALES - 5 years
  • FRONT DESK/CUSTOMER SERVICE - 4 years
  • INVENTORY MANAGEMENT - 5 years

Timeline

Key Holder

Advance Auto Parts
09.2024 - Current

SERVICE WRITER

ANGEL TOUCH AUTO
02.2023 - 07.2024

INVENTORY SPECIALIST

GOODWILL INDUSTRIES
09.2022 - 05.2023

INVENTORY SPECIALIST

GOODWILL INDUSTRIES
01.2018 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE

KROGER
01.2005 - 12.2010

High school or equivalent - GENERAL STUDIES

NORTH PULASKI HIGH SCHOOL

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STACY STEPHENSON