Stacy Stoken
Kalamazoo,MI
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Resourceful Crew Leader with extensive industry background and proven project management expertise. Directed teams and accomplished preset goals with minimal downtime. Excellent materials management and collaborative skills leading to outstanding results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Crew Leader/Crew Trainer
Tustins Asphalt Sealing
Plainwell, MI
06.2013 - 11.2021
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
- Supervised crew up to 20 employees in general maintenance and asphalt sealing.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Waitress
Texas Roadhouse Restaurant
Ashland, KY
07.2012 - 06.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager
Little Ceasars Pizza
Plainwell, MI
03.2008 - 07.2012
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Some College (No Degree) - Business Administration
Western Michigan University
Kalamazoo, MISome College (No Degree) - Business Administration
Kalamazoo Valley Community College
Kalamazoo, MISome College (No Degree) - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Team Player
- Attention to Detail
- Physical Agility and Coordination
- Superior Work Ethic
- Project Management
- Verbal Communication
- Punctual and Dependable
- Problem Solving
- Situational Awareness
- Team Coordination and Oversight
- Conflict Resolution
Timeline
Crew Leader/Crew Trainer
Tustins Asphalt Sealing
06.2013 - 11.2021
Waitress
Texas Roadhouse Restaurant
07.2012 - 06.2013
Manager
Little Ceasars Pizza
03.2008 - 07.2012
Some College (No Degree) - Business Administration
Western Michigan University
Some College (No Degree) - Business Administration
Kalamazoo Valley Community College
Some College (No Degree) - Business Administration
Western Governors University