Stacy Stone
LANCASTER,Pennsylvania
Summary
Dynamic Partner Solution Manager at SiLo with a proven track record in customer relationship building and performance analysis. Expert in negotiating shipping rates and managing a diverse portfolio of partners. Known for enhancing customer satisfaction through personalized service and fostering trust, driving account growth and operational efficiency.
Experienced with business strategy, financial oversight, and team leadership. Utilizes effective communication and negotiation skills to foster partnerships and drive success. Track record of optimizing operational processes and enhancing organizational performance.
Overview
7
7
years of professional experience
Work History
Partner Solution Manager
SiLo
10.2022 - Current
- Arrange shipping methods, select carriers, negotiate rates, and track shipments to ensure timely delivery.
- Deliver exceptional customer service by addressing customer needs and resolving issues in a timely manner.
- Climbed the ladder from Partner Solutions Coordinator to Partner Solutions Specialist and finally, Partner Solutions Manager.
- Currently managing my own book of business with 15+ partners.
- Grow customer accounts by fostering trust and rapport through both personal and professional connections.
Server/Bartender
Vanderbilt Legends Golf Club
08.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
The Oak Bar-Hermitage Hotel
04.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Bartender
The Golf Club of Tennessee
02.2018 - 12.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
No Degree - Blair School Of Music. Music Theory & Songwriting
High School Diploma -
05-2013
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in software
Timeline
Partner Solution Manager - SiLo
10.2022 - Current
Server/Bartender - Vanderbilt Legends Golf Club
08.2020 - Current
Server/Bartender - The Oak Bar-Hermitage Hotel
04.2019 - 03.2020
Server/Bartender - The Golf Club of Tennessee
02.2018 - 12.2018
Vanderbilt - No Degree, Blair School Of Music. Music Theory & Songwriting
Red Bluff High School - High School Diploma,
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