Stacy Suastegui
Downey,CA
Summary
Dynamic administrative support professional with extensive experience in fast-paced environments that demand exceptional organizational, technical, and interpersonal skills. Committed to providing superior customer service while maintaining the highest levels of trustworthiness and discretion in all interactions. Expertise in property management includes overseeing operations, ensuring tenant satisfaction, and effectively managing budgets. Recognized for reliability and problem-solving abilities, consistently achieving goals while adapting to evolving needs and collaborating seamlessly with teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Beachfront Property Management
06.2024 - Current
- Managed tenant relations to ensure satisfaction and prompt resolution of issues.
- Oversaw property maintenance schedules, coordinating with vendors for timely repairs.
- Developed and implemented leasing strategies to attract quality tenants and reduce vacancy rates.
- Conducted regular property inspections to maintain standards and compliance with regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Service and Engagement Advocate
Target
05.2022 - Current
- Leading the front end
- Ensuring a safe environment for team members and guests
- Assisting cashiers with questions and transactions
- Providing enough cash and refilling self checkout stations
- Filling end-caps and ensuring presentation is up to date each day
- Delegating tasks to team members to ensure profitability for store
- Resolving conflicts or following up on feedback from guests or team members
- Assisting with order pick-ups and returns
- Finishing assigned tasks
- Calling out for back up team members for priority of guest checkout
Personal Banker
Wells Fargo
12.2018 - Current
- Acknowledging customers and leveraging lobby leading as a tool for managing risk, mitigating losses and creating a wow experience for customers.
- Managing customer portfolio, servicing relationships, recommending products and services to customers and prospects based on customer needs and requirements.
- Processing new account transactions, asking open ended questions to understand the financial needs of each customer and recommending customized solutions that benefit individual needs.
- Recognizing opportunities that are beneficial and with customer consent, referring to designated partners thereby creating a caring culture about customer financial needs which potentially support banks growth initiative.
- Being proactive in all banking roles such as assisting operational transactions, taking upon leadership responsibilities, and organizing team building experiences in accordance with all regulatory policies and procedures.
- Building lifelong relationships and introducing our customers with new banking ways based on bank updates and life events.
Sales Lead
New York & Company
06.2017 - 12.2018
- Assist manager in motivating fellow employees, keeping them engage and working as a collective team.
- Provide feedback to the store management team on individual and team performance during their shift.
- Refer all formal talent decisions to management (scheduling, hiring, termination, corrective action, performance improvement, etc)
- Assist in delegation of work, determining method of work, giving clear and concise and follow up to ensure proper execution. Lead the team in reaching credit card sales for the week by setting goals, motivating and coaching.
- Assist with loss prevention efforts by providing proactive customer service. Act as a partner between customers, sales associate, assistant manager and store management.
- Processing keys to the store, performing opening and closing procedures in the absence of the management.
Customer Service Representative
Maria Galli State Farm Insurance
12.2016 - 12.2018
- Interacted professionally with office team, dressing appropriately, arriving early, staying late, and offering assistance in any task needed.
- Solicited sales of new or additional services or products to existing business and new business
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Selected to coach and mentor new talent in assisting with their development by one on one interactions and motivational strategies.
- Implemented new sales strategies and marketing ideas to bring in more sales revenue such as doing weekly business walks at local farmers market and attending city events.
- Licensed in multiple lines such as property and casualty.
Bank Teller
Wells Fargo
02.2016 - 11.2016
- Processed withdrawals deposits loan payments and account lookups for clients.
- Answered questions for customers and escalated complex ones to lead teller or immediate supervisor
- Worked well in a fast paced environment, made all sales goals and processed transactions with high accuracy
- Informed clients about bank products that could meet their needs and referred them to the financial specialists.
- Minimized wait times for clients and treated them with professionalism at all times.
- Performed all duties as assigned by supervisor
Customer Service Representative
Fred Loya Insurance
11.2014 - 01.2016
- Make requested policy and account changes
- Respond to questions and concerns about service, and escalate calls appropriately. Developed highly empathetic client relationships
- Consult with customers to evaluate needs and determine best options.
- Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Perform work-related errands as requested such as taking appropriate paperwork and set up meeting and workshops.
- Assist with leads in finding job openings for current programs and externships.
- Update current job openings to be available for the students interested in working part-time.
- Finish projects assigned by different departments.
Education
Diploma - Business
UEI College
Huntington Park, CA, US01.2014
Diploma - undefined
Paramount High School
Paramount, CA, US01.2008
Skills
- Strategic business development
- Financial services expertise
- Retail operations management
- Developing talent through mentorship
- Team management
- Financial credit assessment
- Client relationship management
- Risk assessment expertise
- Assistant management experience
- Portfolio Management
- Risk assessment
- Retail merchandising
- Sales team leadership
- Financial data analysis
- Coordinating events
- Pricing strategy development
- Network troubleshooting skills
- Financial analysis expertise
- Talent acquisition
- Data analysis
- Change Management
- Sales expertise
- Client support
- Team leadership
- Point of sale operation
- Accurate cash management
- Retail store management
- Administrative support experience
- Reception management
- Proficient typing skills
- Effective conflict resolution
- Administrative coordination
- Property management
- Property inspections
- Payment collection
- Customer service-focused
Certification
- Driver's License
- April 2023 to April 2028
Languages
Spanish - Fluent
Section name
Authorized to work in the US for any employer
Timeline
Property Manager
Beachfront Property Management
06.2024 - Current
Service and Engagement Advocate
Target
05.2022 - Current
Personal Banker
Wells Fargo
12.2018 - Current
Sales Lead
New York & Company
06.2017 - 12.2018
Customer Service Representative
Maria Galli State Farm Insurance
12.2016 - 12.2018
Bank Teller
Wells Fargo
02.2016 - 11.2016
Customer Service Representative
Fred Loya Insurance
11.2014 - 01.2016
Diploma - undefined
Paramount High School
Diploma - Business
UEI College