Stacy Suddarth
Summary
Experienced in the human services field, dedicated to providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access necessary services. Proactively and quickly identifies best course of action for any scenario. Confidently handles tasks with a highly organized approach. Strong advocate for those in need and committed to providing the best possible service.
Overview
13
13
years of professional experience
Work History
Program Specialist
Neovance (Formerly Covance, LabCorp)
09.2018 - Current
- Quickly and efficiently respond to incoming calls and faxes, identify how to best assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage
- Assist with coordination of prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Process patient applications of various complexities, and follow the programs specifications to determine their eligibility
- Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary
- Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate
- Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program's tracking system
- Maintain a professional, calm and friendly demeanor
- Express thoughts and instructions clearly in both verbal and written communication; i.e uses grammatically correct, concise language
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Teacher
Lucky's Daycare LLC
10.2016 - 12.2017
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Conducted quarterly skills assessments of students; led conferences
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Front Desk Associate
Incrediplex Fun, INC
11.2011 - 10.2013
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Generated sales by way of cold calls and marketing events
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Education
High School Diploma -
Blue River Valley Jr/Sr High School
Mt. Summit, INCertificate in Early Childhood Development -
Central Texas College
Killeen, TexasSkills
- Effective Communication
- Client Record Management
- Client Support
- Detail-Oriented Data Input
- Insurance Eligibility Verification
- Prior Approval Coordination
- Project Coordination
- Operational Streamlining
Timeline
Program Specialist
Neovance (Formerly Covance, LabCorp)
09.2018 - Current
Teacher
Lucky's Daycare LLC
10.2016 - 12.2017
Front Desk Associate
Incrediplex Fun, INC
11.2011 - 10.2013
Certificate in Early Childhood Development -
Central Texas College
High School Diploma -
Blue River Valley Jr/Sr High School
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