Stacy Sweeney
Hoboken,NJ
Summary
A self-starter and quick learner. Versatile skill set with years of experience in customer service, buying, sales, and written and oral communication. Aiming to use my current background and knowledge to grow and effectively fulfill the requirements of my next role.
Overview
9
9
years of professional experience
Work History
School Manager & Registrar
Mustard Seed School
07.2022 - Current
- Process ADP Payroll
- Oversee administrative staff to assure efficiency of main office
- Serve as main point of contact for families to ensure positive customer experiences
- Create student contracts & forms via Blackbaud system
- Fulfills requests for students’ and alumni records and transcripts
- Work with business and admission offices to determine official enrollment numbers
- Communicate closely with finance regarding potential student withdrawals, financial holds, etc
- Coordinate and manage school nurse in coordination with program directors to make sure that student safety and health is paramount
- Manage security drills
- Secure office staff coverage for unexpected absences
- Day-to-day office management
Administrative Assistant
Mustard Seed School
06.2021 - 06.2022
- Monitor cameras at outside entrances for activities
- Communicate with the facility manager regarding building maintenance
- Attendance reconciliation with teachers and office records
- Communication with parents, staff, visitors, subs, and support services personnel (ex. Absences, name tags, parking)
- Retrieve and organize student medical forms, medical release forms, and student information cards
- Process changes in parent and student information through Blackbaud
- Manage security drills
- Assist in special event organization
- New school year processing and summer projects - archiving, filing, scanning
Assistant Buyer
Ashley Stewart
10.2019 - 06.2021
- Assist buyer during market in development of the product assortment, accuracy in placing orders in the system, and communicate changes to cross functional teams.
- Create weekly reports for vendors, best sellers, recaps, and other reports which support the merchandising strategy.
- Run weekly selling reports to recap and analyze business results and make recommendations for driving improved performance and identifying opportunities.
- Create boards and best sellers for presentations.
- Oversee purchase order process - PO entry, changes, cancellations.
- Maintain regular communication with vendors to ensure timely delivery of merchandise.
- Partner with e-commerce team to ensure product accuracy.
Operations Associate
Rent The Runway
04.2019 - 10.2019
- Analyze NPS surveys and customer feedback to identify opportunities to be made on products and processes to share findings with key stakeholders
- Support some of the companies most loyal customer segments through targeted outreach campaigns
- Escalation management experience
- Worked closely with internal teams to ensure that customer needs are being met and that the company delivered a high level of customer service to ensure customer satisfaction
- Develop and update spreadsheets and databases to track, analyze and report on performance and leakage data.
Customer Engagement Coordinator Press/VIP
Rent The Runway
09.2018 - 04.2019
- Critically analyzes the Rent the Runway customer through trends found in unconventional channels and increase engagement rate across all online platforms
- Focus on all aspects of community management and brand engagement including but not limited to i.e Social Media, Customer Reviews, App Support, and Detractor Campaign.
- Effectively worked cross functionally to build relationships amongst key internal stakeholders such as operations, revenue, mobile, and product development teams to improve product with user feedback and maintain the brand voice.
- Assisted in Voice of The Customer report, which reviews monthly trends tracked through NPS, Social, App Support, CSAT, Yelp, Customer Reviews, Subscriber Surveys, Event Data, and customer emails - sent monthly to Executive Team and key stakeholders.
- Strategically collaborates with key internal stakeholders to create a seamless Customer Experience and speak as the voice of the customer.
- Effectively manages all Press / VIP Influencer Accounts Liaise with Marketing and CX teams as the brand and customer voice, promoting alignment in marketing campaigns and product/promotion launches.
- Successfully creates and tests company wide promotions for new product launches and marketing campaigns.
- Successfully conducted new hire trainings to increase efficiency and enhance the overall customer experience.
- Worked closely with internal teams to ensure that customer needs are being met and that the company delivered a high level of customer service to ensure customer satisfaction
Customer Experience
Rent The Runway
07.2017 - 09.2018
- Styled customers for major events i.e. Grammys, VMA’s, NYFW etc. using product knowledge of designers and individual fashion sense
- Assisted customers with order-related issues, answered general inquiries about retail locations, designers, fit and style, etc.
- Trained new hires
- Successfully completed all KPI’s both qualitatively and quantitatively.
- Actively promoted products and styling services in order to maximize customer experience and company sales
- Worked closely with internal teams to ensure that customer needs are being met and that the company delivered a high level of customer service to ensure customer satisfaction
Office Manager
Adventures In Learning Daycare
01.2015 - 09.2018
- ADP Payroll
- New hire interviews/orientation
- Managed day to day office duties
- Tuition projections
- Conduct tours of the center & enroll students
- Assist with marketing opportunities to bring awareness to facility
Education
Bachelor of Business Administration -
Berkeley College
Skills
- MS Office
- Falcon IO
- Tableau
- Zendesk
- Kustomer
- Delighted
- Avaya
- Five9
- MMS
- PLM
- Retail Ideas
- Blackbaud
Timeline
School Manager & Registrar
Mustard Seed School
07.2022 - Current
Administrative Assistant
Mustard Seed School
06.2021 - 06.2022
Assistant Buyer
Ashley Stewart
10.2019 - 06.2021
Operations Associate
Rent The Runway
04.2019 - 10.2019
Customer Engagement Coordinator Press/VIP
Rent The Runway
09.2018 - 04.2019
Customer Experience
Rent The Runway
07.2017 - 09.2018
Office Manager
Adventures In Learning Daycare
01.2015 - 09.2018
Bachelor of Business Administration -
Berkeley College
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