Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stacy Swift

Chicago,IL

Summary

To put in practice my skills and qualifications in order to serve and benefit your establishment and the community in the most efficient and effective manner. To subsequently grow and develop myself both personally and professionally in this manner.

Overview

18
years of professional experience

Work History

Self Employed

Photographer
04.2021 - Current

Job overview

  • Generated cost-effective solutions for client's photography needs.
  • Captured stunning images for variety of projects.
  • Facilitated printing of images for client's portfolio.
  • Trained new photographers in use of camera equipment and editing software.
  • Customized photography strategies based on intended use and client preferences.
  • Managed team of photographers for special projects.
  • Collaborated with clients to create engaging photo albums.
  • Collaborated with other photographers and videographers to capture special events.
  • Assisted clients with creative ideas for photography needs.
  • Monitored trends in photography to stay current in industry.
  • Researched new camera equipment and accessories.
  • Utilized various types of camera equipment to capture best possible shots.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Leveraged camera gear and equipment to express creative vision.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.

Angel Care Home Health Services Inc.

Intake Specialist Market
12.2017 - 06.2022

Job overview

  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Attended case reviews and provided feedback on client progress.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Assessed clients' needs and determined eligibility for intake services.
  • Built relationships with community agencies for timely service referrals.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.

Robert Half Talent Agency

Clinical Medical Assistant
02.2013 - 06.2017

Job overview

  • Prepared and administered medications to alleviate patient symptoms.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Equipped patients with assistance required for basic care.
  • Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.

Ready Call Center Ltd.

Customer Service Representative Specialist
03.2006 - 09.2012

Job overview

  • RCC specializes in providing a range of BPO services such as Customer Service, Technical Support, Sales and Back Office Support to companies in the United States. We offer services mainly in English but also in Spanish.
  • Flexible Made reservations for customers and accurately entered their personal information into the computer system
  • Took credit card payments over the phone and in person
  • Prepare special travel packages
  • Maintain monthly upcoming reservations to ensure a spectacular vacation upon arrival
  • Attended Adventure Travel shows in the United States and Canada
  • Communicated to approximately [25] customers per day regarding their concerns, inquiries, and complaints
  • Suggested packages and amenities for customers based on their individual needs and preferences
  • Assisted customers with any discrepancies
  • Travel Marketing
  • Social Media consultant.
  • Maintained up-to-date knowledge of product and service changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Chicago Community College
Chicago, IL

Associate Of Science from Psychology

Medical Technology Institute
Jersey City, NJ

Vocational from Clinical Medical Assistant
03.2015

University Overview

Clinical medical assistant

Phlebotomy technician

EKG technician

Penn Foster High School

High School Diploma from Academic Studies
2012

Skills

  • Exceptional customer service and interpersonal skills
  • Experienced in sales
  • Can type up to 50 word per minute
  • Computer literate and advance in Microsoft Office Suite
  • Ability to carry out task in an efficient and timely manner
  • Very dependable and punctual
  • Trustworthy and Honest
  • Fast learner
  • Strong Analytical skills
  • Leadership
  • Strategic Planning
  • Refined communication skills
  • Strong exposure techniques
  • Wildlife photography
  • Sales expertise
  • Photojournalism
  • Project Management
  • Video Editing
  • Digital file creation
  • Strong compositional skills

Timeline

Photographer

Self Employed
04.2021 - Current

Intake Specialist Market

Angel Care Home Health Services Inc.
12.2017 - 06.2022

Clinical Medical Assistant

Robert Half Talent Agency
02.2013 - 06.2017

Customer Service Representative Specialist

Ready Call Center Ltd.
03.2006 - 09.2012

Chicago Community College

Associate Of Science from Psychology

Medical Technology Institute

Vocational from Clinical Medical Assistant

Penn Foster High School

High School Diploma from Academic Studies
Stacy Swift