Summary
Overview
Work History
Education
Skills
ADDITIONAL QUALIFICATIONS
Timeline
Generic

STACY THIES

Austin,TX

Summary

Results-oriented leader with 15 years of experience managing a blended family of five children while supporting a spouse's demanding career in construction. Skilled in navigating complex logistics, emotional dynamics, and high-stress decisions with a calm and clear approach. Demonstrated ability to establish trust, address objections, resolve issues efficiently, and drive progress. Excited to leverage resilience, emotional intelligence, and ambition in a professional role to achieve growth, make a meaningful impact, and attain success.

Overview

27
27
years of professional experience

Work History

Real Estate Agent

04.2022 - Current
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Facilitated client showings, providing detailed property information and answering inquiries.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
  • Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.

Household Manager & Full-Time Parent

Thies Family Household
01.2010 - Current
  • Streamlined daily routines for a productive household environment, managing schedules and coordinating activities.
  • Developed and implemented organizational systems to streamline household operations and busy schedules.
  • Managed household finances, including budgeting, bill payments, and expense tracking.
  • Established family guidelines and promoted constructive communication, fostering a nurturing and fulfilling environment.
  • Delivered emotional support and guidance in conflict resolution, cultivating positive social interactions and relationships.
  • Supported academic success by assisting with homework completion, tutoring, and communicating with teachers.

Front Desk Manager

MGM Mirage
11.2003 - 03.2009
  • Monitored front desk activities to maintain compliance with hotel policies, procedures, and best practices to ensure consistent service quality.
  • Reviewed daily arrivals report, anticipating any special requests or needs from incoming guests before their arrival at the hotel.
  • Implemented scheduling procedures for optimal staffing during peak hours.
  • Managed front desk operations efficiently, ensuring smooth check-in and check-out processes and quality guest service.
  • Coordinated with other departments to ensure smooth operation of the hotel during shift hours.
  • Resolved guest inquiries and complaints promptly, improving overall satisfaction.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their roles.

Front Desk Agent

MGM Mirage
12.2002 - 10.2003
  • Managed guest check-ins and check-outs, ensuring efficient processing and exceptional service.
  • Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
  • Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel's reputation for exceptional service.
  • Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
  • Proactively anticipated guest needs, providing thoughtful recommendations for local attractions, activities, and events.
  • Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.

Flight Attendant

National Airlines
09.1998 - 11.2002
  • Ensured passenger safety through comprehensive pre-flight safety checks, briefings and adherence to emergency protocols.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures and maintaining compliance with regulations.
  • Collaborated with crew members to deliver seamless in-flight experiences, enhancing overall passenger satisfaction.
  • Monitored cabin during flights and delivered exceptional customer service while addressing passenger inquiries or issues.
  • Adapted quickly to changing situations, demonstrating flexibility during flight delays, cancellations, and schedule changes.
  • Utilized communication skills to relay important announcements, ensuring all passengers remained informed throughout flights.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.

Education

Real Estate Sales - Real Estate

Champions School of Real Estate
Austin, TX
04-2022

Skills

  • Natural Communicator & Trust Builder
  • High Emotional Intelligence & Conflict Resolution
  • Adaptable & Calm Under Pressure
  • Goal-Driven with a Strong Work Ethic
  • Organized Multitasker & Strategic Thinker
  • Customer-Focused & Results-Oriented
  • Fast Learner & Open to Coaching
  • Comfortable with Travel & Field Work

ADDITIONAL QUALIFICATIONS

  • Valid Driver’s License & Reliable Transportation
  • Flexible Schedule – Evenings, Weekends, & Travel
  • Tech Competency – Microsoft Office, Google Suite
  • Willing to Learn CRM Tools
  • Willing to Obtain Industry-Specific Certifications
  • Eager to Achieve Rewarding Accomplishments

Timeline

Real Estate Agent

04.2022 - Current

Household Manager & Full-Time Parent

Thies Family Household
01.2010 - Current

Front Desk Manager

MGM Mirage
11.2003 - 03.2009

Front Desk Agent

MGM Mirage
12.2002 - 10.2003

Flight Attendant

National Airlines
09.1998 - 11.2002

Real Estate Sales - Real Estate

Champions School of Real Estate

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