Stacy Thompson
Seffner,FL
Summary
Adept at enhancing customer relationships and driving revenue, I excelled at Suncoast Credit Union by implementing process improvements and maintaining strict compliance. My blend of patience and expertise in loans, coupled with a proven track record of exceeding performance goals, underscores my ability to deliver exceptional results in financial services.
Experienced Mcc Lending bringing 2years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Professional with strong track record in loan processing. Expertise in evaluating financial documents, ensuring compliance, and managing loan applications efficiently. Adept at collaborating with teams to meet deadlines and deliver results. Known for reliability, adaptability, and keen eye for detail. Strong organizational skills and customer-focused approach.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 4 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
9
9
years of professional experience
Work History
MCC Lending Relationship Specialist
Suncoast Credit Union
08.2022 - Current
- Enhanced member satisfaction through regular follow-ups and prompt resolution of concerns.
- Strengthened member relationships by addressing needs and providing personalized solutions..
- Delivered superior member service to strengthen relationships and drive future business revenue.
- Made members aware of current and new programs and services.
- Conducted thorough analyses of borrower credit history, income, and collateral to ensure responsible lending decisions were made.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Consistently met or exceeded monthly performance goals related to loans originated, closed or processed.
- Analyzed credit reports and financial information to make informed lending decisions for consumer loans.
- Managed a diverse portfolio of loans while maintaining strict adherence to regulatory requirements and company guidelines.
Reservation Agent
Delta
08.2021 - 08.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
New Account Lending
JPMorgan Chase
04.2021 - 08.2022
- Assisted clients in selecting suitable financial products based on their unique needs and objectives.
- Provided exceptional customer service throughout the entire new account lifecycle from initial inquiry to post-activation support.
- Increased overall customer satisfaction by providing personalized support and addressing account issues promptly.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Managed a diverse pipeline of loans effectively, ensuring timely closings and positive outcomes for clients.
- Generated detailed reports to support senior analysts in making informed decisions regarding potential investments and loans.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with underwriters to resolve complex loan scenarios, resulting in successful funding of loans.
Financial Services Representative
Tmoblie
10.2015 - 03.2021
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA05-2000
Skills
- Patience and tolerance
- Active learning
- Open-mindedness
- Conventional loans
- Loans
- Explanation of loans
- Compliance
- Data entry
- Reporting and documentation
- Process implementation
Accomplishments
- Achieved understanding of loan and processing by completing Trainings and Shadowing Processing team ro understand all aspects of lending.
Languages
English
Native or Bilingual
Timeline
MCC Lending Relationship Specialist
Suncoast Credit Union
08.2022 - Current
Reservation Agent
Delta
08.2021 - 08.2022
New Account Lending
JPMorgan Chase
04.2021 - 08.2022
Financial Services Representative
Tmoblie
10.2015 - 03.2021
High School Diploma -
Woodlawn High School
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