Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Stacy Tinsley

Stacy Tinsley

Houston,TX

Summary

Professional with solid background in IT support, ready to drive impactful results in technology-driven environment. Expertise includes troubleshooting software issues, configuring systems, and providing exceptional user support. Strong focus on team collaboration, adaptability, and delivering solutions that meet evolving needs. Skilled in problem-solving, communication, and maintaining high standards under pressure.

Overview

11
11
years of professional experience

Work History

Administrative Coordinator

The Romero Group
01.2025 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.

Software Consultant

Thomson Reuters Corporation
10.2019 - 04.2025
  • Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
  • Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
  • Continuously sought opportunities for professional growth and development, staying current on the latest industry trends and emerging technologies relevant to the organization''s IT operations.
  • Promoted end-user self-sufficiency by creating detailed knowledge base articles covering common technical questions or concerns related to supported software applications.

Branch Operations Manager

Hertz
08.2014 - 05.2018
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.

Education

Major Business Minor Marketing

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Finney High School
Detroit, MI

Skills

  • Attention to detail
  • Detail-oriented data management
  • Time management
  • Team collaboration
  • Microsoft Excel

Affiliations

  • Black Employee Network
  • Women at TR Network

Timeline

Administrative Coordinator

The Romero Group
01.2025 - Current

Software Consultant

Thomson Reuters Corporation
10.2019 - 04.2025

Branch Operations Manager

Hertz
08.2014 - 05.2018

Major Business Minor Marketing

Eastern Michigan University

High School Diploma -

Finney High School

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