Stacy Toney
Houston
Summary
Experienced customer service specialist with 10+ years of industry knowledge, serving major retailers and financial services. Demonstrated ability to effectively communicate and build rapport with clients, families, and professionals. Consistently assists a large volume of customers daily while maintaining high-quality work and a positive atmosphere. Proficient in problem-solving, conflict resolution, and adaptable to any work environment. Combines strategic thinking with hands-on experience to exhibit strong leadership and teamwork skills to drive team success while contributing to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Houseman/Server
Marriott International
09.2023 - Current
- Maintaining the cleanliness and organization of dining and banquet areas, hallways, storage and service areas
- Assist with inventory and care of banquet supplies such as linen, china, glassware and flatware
- Setting up the function areas per the specs of the banquet order
- Assembling dance floor, setting up buffets, moving and arranging tables and chairs, then re-set the room after the event has concluded to its original state or for the next function
- During the event, duties include assisting servers, and providing excellent service
- Upheld inventory accuracy for supplies through proper tracking of usage during events.
- Maintained cleanliness standards for all banquet areas, ensuring a professional appearance for guests at all times.
- Contributed to a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
- Communicated professionally with coworkers, supervisors, and clients to ensure smooth operations throughout each event.
Rideshare Driver
Lyft & Uber
10.2020 - Current
- Responsible for transporting clients between destinations in a safe and timely manner
- Required to lift heavy items such as suitcases in and out of the vehicle
- Transport clients from one destination to another
- Conduct vehicle maintenance checks regularly
- Use navigation apps to determine the optimal route for each client
- Interact with clients in a friendly and professional manner
- Pick up and drop off clients in a punctual and reliable fashion
- Maintain accurate monthly mileage records
- Ensure vehicle is filled with gas and ready for use during your shift
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Wheelchair Agent
Unifi
02.2022 - 11.2024
- Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident
- Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations
- Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public
- Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Complete incident reports for accidents and out of the ordinary events while transporting passengers
- Complete wheelchair logs to document 'pushes.'
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Tech Support Specialist
Asurion
04.2019 - 06.2020
- Manage existing accounts while identifying new sources of opportunities for sales
- Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business
- Diagnosing and providing clear advice on what the user can do to solve their problem
- Logging information about the correspondence into the company's system to keep a record of actions
- Maintaining composure and a positive attitude during difficult situations
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Cashier
Exxon
07.2017 - 12.2018
- Provide a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolve customer issues and answer questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discount purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verify credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balance cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
Cabin Cleaner
G2 Secure Staff, LLC
05.2016 - 06.2017
- Cleaned and sanitized aircraft
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Logistics Coordinator
Office Depot
08.2014 - 11.2016
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy
- Making special shipping arrangements as necessary
- Tracking and fixing shipping errors
- Preparing bills and invoices
- Managing distribution and shipment budgets
- Ensuring that the quality of all services provided meets the required standards
- Developing processes that make the supply chain more efficient and organized
Passenger Service Agent
AirServ Corporation
10.2015 - 04.2016
- Greet passengers and checking their tickets and passports against the passenger list using computerized systems
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e
- Providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Crew Member
Lil Caesar's
06.2013 - 08.2014
- Serve customers in a timely manner
- Assisting in the training of new Crew Members
- Working within a team setting to meet sales goals during my shift
- Following the company's security and safety procedures
Education
HIGH SCHOOL DIPLOMA -
Klein Forest High School
Houston, TX01.2013
Skills
- Technical Support
- Operating Systems
- Driving
- Delivery Driver Experience
- Packaging
- Shipping & Receiving
- Microsoft Windows
- Customer service
- Cash handling
- Freight
- Load & unload
- Technical support
- Cash register
- Social Skills
- Multi-tasking
- DOT Certified
- Closing procedures
- Clear communication
- Guest relations
- Customer service excellence
- Organizational skills
- Conflict resolution
Accomplishments
- Awarded employee of the month consecutively.
- Most "kudos calls" in the department.
- Documented and resolved client account loss which led to increased customer retention.
Certification
- Driver's License, 03/22, 04/28
- Food Handler Certification, 02/26
- TABC Certification, 02/24, 02/26
- Chauffeur License, 07/22, 07/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Banquet Houseman/Server
Marriott International
09.2023 - Current
Wheelchair Agent
Unifi
02.2022 - 11.2024
Rideshare Driver
Lyft & Uber
10.2020 - Current
Tech Support Specialist
Asurion
04.2019 - 06.2020
Cashier
Exxon
07.2017 - 12.2018
Cabin Cleaner
G2 Secure Staff, LLC
05.2016 - 06.2017
Passenger Service Agent
AirServ Corporation
10.2015 - 04.2016
Logistics Coordinator
Office Depot
08.2014 - 11.2016
Crew Member
Lil Caesar's
06.2013 - 08.2014
- Driver's License, 03/22, 04/28
- Food Handler Certification, 02/26
- TABC Certification, 02/24, 02/26
- Chauffeur License, 07/22, 07/24
HIGH SCHOOL DIPLOMA -
Klein Forest High School
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