Stacy Toney
Houston
Summary
Experienced customer service specialist with 10+ years of industry knowledge, serving major retailers and financial services. Demonstrated ability to effectively communicate and build rapport with clients, families, and professionals. Consistently assists a large volume of customers daily while maintaining high-quality work and a positive atmosphere. Proficient in problem-solving, conflict resolution, and adaptable to any work environment. Combines strategic thinking with hands-on experience to exhibit strong leadership and teamwork skills to drive team success while contributing to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Houseman/Server
Marriott International
Houston, US
09.2023 - Current
- Maintaining the cleanliness and organization of dining and banquet areas, hallways, storage and service areas
- Assist with inventory and care of banquet supplies such as linen, china, glassware and flatware
- Setting up the function areas per the specs of the banquet order
- Assembling dance floor, setting up buffets, moving and arranging tables and chairs, then re-set the room after the event has concluded to its original state or for the next function
- During the event, duties include assisting servers, and providing excellent service
- Upheld inventory accuracy for supplies through proper tracking of usage during events.
- Maintained cleanliness standards for all banquet areas, ensuring a professional appearance for guests at all times.
- Contributed to a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
- Communicated professionally with coworkers, supervisors, and clients to ensure smooth operations throughout each event.
Rideshare Driver
Lyft & Uber
Houston, US
10.2020 - Current
- Responsible for transporting clients between destinations in a safe and timely manner
- Required to lift heavy items such as suitcases in and out of the vehicle
- Transport clients from one destination to another
- Conduct vehicle maintenance checks regularly
- Use navigation apps to determine the optimal route for each client
- Interact with clients in a friendly and professional manner
- Pick up and drop off clients in a punctual and reliable fashion
- Maintain accurate monthly mileage records
- Ensure vehicle is filled with gas and ready for use during your shift
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Wheelchair Agent
Unifi
Houston, US
02.2022 - 11.2024
- Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident
- Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations
- Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public
- Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Complete incident reports for accidents and out of the ordinary events while transporting passengers
- Complete wheelchair logs to document 'pushes.'
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Tech Support Specialist
Asurion
Houston, US
04.2019 - 06.2020
- Manage existing accounts while identifying new sources of opportunities for sales
- Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business
- Diagnosing and providing clear advice on what the user can do to solve their problem
- Logging information about the correspondence into the company's system to keep a record of actions
- Maintaining composure and a positive attitude during difficult situations
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Cashier
Exxon
Houston, US
07.2017 - 12.2018
- Provide a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolve customer issues and answer questions
- Bags purchases if needed
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discount purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verify credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balance cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
Cabin Cleaner
G2 Secure Staff, LLC
Houston, US
05.2016 - 06.2017
- Cleaned and sanitized aircraft
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Logistics Coordinator
Office Depot
Houston, US
08.2014 - 11.2016
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy
- Making special shipping arrangements as necessary
- Tracking and fixing shipping errors
- Preparing bills and invoices
- Managing distribution and shipment budgets
- Ensuring that the quality of all services provided meets the required standards
- Developing processes that make the supply chain more efficient and organized
Passenger Service Agent
AirServ Corporation
Houston, US
10.2015 - 04.2016
- Greet passengers and checking their tickets and passports against the passenger list using computerized systems
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e
- Providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Crew Member
Lil Caesar's
Houston, US
06.2013 - 08.2014
- Serve customers in a timely manner
- Assisting in the training of new Crew Members
- Working within a team setting to meet sales goals during my shift
- Following the company's security and safety procedures
Education
HIGH SCHOOL DIPLOMA -
Klein Forest High School
Houston, TX01.2013
Skills
- Technical Support
- Operating Systems
- Driving
- Delivery Driver Experience
- Packaging
- Shipping & Receiving
- Microsoft Windows
- Customer service
- Cash handling
- Freight
- Load & unload
- Technical support
- Cash register
- Social Skills
- Multi-tasking
- DOT Certified
- Closing procedures
- Clear communication
- Guest relations
- Customer service excellence
- Organizational skills
- Conflict resolution
Accomplishments
- Awarded employee of the month consecutively.
- Most "kudos calls" in the department.
- Documented and resolved client account loss which led to increased customer retention.
Certification
- Driver's License, 03/22, 04/28
- Food Handler Certification, 02/26
- TABC Certification, 02/24, 02/26
- Chauffeur License, 07/22, 07/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Banquet Houseman/Server
Marriott International
09.2023 - Current
Wheelchair Agent
Unifi
02.2022 - 11.2024
Rideshare Driver
Lyft & Uber
10.2020 - Current
Tech Support Specialist
Asurion
04.2019 - 06.2020
Cashier
Exxon
07.2017 - 12.2018
Cabin Cleaner
G2 Secure Staff, LLC
05.2016 - 06.2017
Passenger Service Agent
AirServ Corporation
10.2015 - 04.2016
Logistics Coordinator
Office Depot
08.2014 - 11.2016
Crew Member
Lil Caesar's
06.2013 - 08.2014
HIGH SCHOOL DIPLOMA -
Klein Forest High School