Stacy Toney
Houston
Summary
Experienced customer service specialist with over 10 years of industry knowledge, serving major retailers and financial services. Exceptional communication skills and ability to connect with clients, families, and fellow professionals. Successfully handled high volume of daily customer interactions while maintaining high standard of work effectiveness and positive demeanor. Proficient in problem-solving, conflict resolution, and adaptable to any work environment. Demonstrated leadership capabilities and ability to work well both independently and as part of a team.
Overview
12
12
years of professional experience
Work History
Safety and Security Officer
Marriott International
09.2023 - Current
- Conducted risk assessments on various work processes, leading to safer working conditions for all staff members.
- Served as a liaison between employees and management regarding safety concerns or suggestions for improvement, creating open lines of communication that fostered trust within the organization.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Rideshare Driver
Lyft & Uber
10.2020 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Supported safe transportation initiatives within the rideshare community by attending driver training sessions regularly.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Wheelchair Agent
Unifi
02.2022 - 11.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
Tech Support Specialist
Asurion
04.2019 - 06.2020
- Provided technical assistance to enhance user satisfaction.
- Resolved customer queries to improve service efficiency.
- Supported team projects, contributing to operational goals.
- Collaborated with departments to streamline support processes.
- Documented technical issues to enhance resolution strategies.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Enhanced team productivity by implementing new ticketing system to streamline support requests.
- Reduced downtime by proactively identifying and addressing system vulnerabilities before they impacted users.
- Enhanced security measures by identifying and mitigating potential threats, safeguarding user data and trust.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
Cashier
Exxon
07.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cabin Cleaner
G2 Secure Staff, LLC
05.2016 - 06.2017
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
- Proactively identified potential hazards or maintenance issues within the cabin, reporting them promptly for repair or replacement as needed.
Logistics Coordinator
Office Depot
08.2014 - 11.2016
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
Passenger Service Agent
AirServ Corporation
10.2015 - 04.2016
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Monitored security and maintained operational protocols.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
Crew Member
Lil Caesar's
06.2013 - 08.2014
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
HIGH SCHOOL DIPLOMA -
Klein Forest High School
Houston, TX01.2013
Skills
- Hazard identification
- Public safety
- Physical security
- Security protocols
- Workplace safety
- CCTV monitoring
- Situational awareness
- Relationship building and management
- Complex Problem-solving
- De-escalation techniques
- Threat assessment
- Legible report writing
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Technical support
- Order fulfillment
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Timeline
Safety and Security Officer
Marriott International
09.2023 - Current
Wheelchair Agent
Unifi
02.2022 - 11.2024
Rideshare Driver
Lyft & Uber
10.2020 - Current
Tech Support Specialist
Asurion
04.2019 - 06.2020
Cashier
Exxon
07.2017 - 12.2018
Cabin Cleaner
G2 Secure Staff, LLC
05.2016 - 06.2017
Passenger Service Agent
AirServ Corporation
10.2015 - 04.2016
Logistics Coordinator
Office Depot
08.2014 - 11.2016
Crew Member
Lil Caesar's
06.2013 - 08.2014
HIGH SCHOOL DIPLOMA -
Klein Forest High School
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