Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Trepanier

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Business Analyst, Contract Role through Randstad

Boston Scientific
04.2023 - 09.2024
  • Collaborated with permanent Business Analysts to provide assistance and back up on price loads, price verification, price letters, creating a contract, running a model, and other duties as assigned
  • Collaborated with permanent Contract Administrators to provide back up
  • Performed contract activation in Premier GPO portal
  • Conducted research of contract terms in Premier/Vizient/HealthTrust GPO portals
  • Interacted with internal customers to understand business needs and translate into resolution of invoice disputes

Team Lead

Stryker Orthopaedics
09.2021 - 03.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
  • Coached team members in techniques necessary to complete job tasks
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
  • Assisted in recruitment to build team of top performers

Senior Customer Service Representative

Stryker Orthopaedics
04.2019 - 08.2021
  • Established strong rapport with customers, fostering long-term relationships while supporting a sales territory representing over $15 million in annual sales
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion, including pricing uploads, rebate calculations, RFPs, contract implementation and administration
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers
  • Coordinated with inventory and warehouse teams to establish and maintain proper inventory levels
  • Mentored junior team members, contributing to their professional development and overall team success


Senior Customer Service Representative

Osteologic Inc, An Agent of Stryker Orthopaedics
10.2017 - 03.2019
  • Established strong rapport with customers, fostering long-term relationships while supporting a sales territory representing over $15 million in annual sales
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion, including pricing uploads, rebate calculations, RFPs, contract implementation and administration
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers
  • Coordinated with inventory and warehouse teams to establish and maintain proper inventory levels
  • Mentored junior team members, contributing to their professional development and overall team success

Customer Service Representative

Spineology
10.2016 - 10.2017
  • Managed territory of thirteen sales representatives in a ten-state region
  • Maintained contract pricing
  • Monitored incoming emails and faxes; responded to incoming phone calls from assigned hospitals and sales representatives regarding orders, order status, tracking information and pricing
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Coordinated with logistics department to expedite shipping for urgent customer orders
  • Improved departmental processes to allow for continuity of service

Customer Care Associate

Medivators
05.2016 - 10.2016
  • Answered incoming customer calls for order placement, order confirmation and shipping information
  • Documented calls; created cases and Return Materials Authorizations (RMA) as appropriate
  • Entered orders for renal and GI products in M2K system
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction
  • Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards
  • Identified crisis calls and arranged for emergency assistance to resolve important problems
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally

Service Advisor, Contract Role

HRdirect
08.2015 - 04.2016
  • Communicated HR policies via inbound calls from employees and managers on all levels of business
  • Documented calls and researched as appropriate within PeopleSoft and HR HelpDesk
  • Solved problems systematically, using sound business judgment and follow through
  • Maintained professionalism while responding to challenging callers and situations
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently
  • Met customer call guidelines for service levels, handle time and productivity

Sales Operations Support/Customer Service/Inside Sales

Rhino Markers & Protection Systems
01.2015 - 08.2015
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Coordinated travel itineraries and reservations for sales representatives
  • Served as liaison between customer service and sales
  • Reviewed commissions for accuracy
  • Proved successful working within tight deadlines and a fast-paced environment
  • Demonstrated strong organizational and time management skills while managing multiple projects

Customer Service Specialist/Office Manager

Stryker Spine
04.2011 - 10.2014


  • Ensured accurate pricing uploads, Requests for Proposal (RFP) and contract implementation/administration
  • Maintained cross divisional relationships to aid in RFP process and sales bundles
  • Prepared accounts payable for processing
  • Coordinated travel itineraries and reservations for sales representatives
  • Performed local Human Resource Manager responsibilities, including on-boarding, orientation, non competes, I9s, benefits questions and maintenance of surgical literature library
  • Consistently ranked in the top 2 of 39 branches/agencies for customer service
  • Established strong rapport with customers, fostering long-term relationships while supporting a sales territory representing over $12 million in annual sales
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion, including pricing uploads, rebate calculations, RFPs, contract implementation and administration
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers
  • Coordinated with inventory and warehouse teams to establish and maintain proper inventory levels


Senior Customer Service Representative

Osteologic Inc, An Agent of Stryker Orthopaedics
06.2005 - 04.2011
  • Established strong rapport with customers, fostering long-term relationships while supporting a sales territory representing over $15 million in annual sales
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion, including pricing uploads, rebate calculations, RFPs, contract implementation and administration
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers
  • Coordinated with inventory and warehouse teams to establish and maintain proper inventory levels
  • Mentored junior team members, contributing to their professional development and overall team success

Education

B.S. - Applied Leadership

Minnesota State University-Mankato
12-2026

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Customer service
  • Critical thinking
  • Relationship building
  • Problem resolution

Timeline

Business Analyst, Contract Role through Randstad

Boston Scientific
04.2023 - 09.2024

Team Lead

Stryker Orthopaedics
09.2021 - 03.2023

Senior Customer Service Representative

Stryker Orthopaedics
04.2019 - 08.2021

Senior Customer Service Representative

Osteologic Inc, An Agent of Stryker Orthopaedics
10.2017 - 03.2019

Customer Service Representative

Spineology
10.2016 - 10.2017

Customer Care Associate

Medivators
05.2016 - 10.2016

Service Advisor, Contract Role

HRdirect
08.2015 - 04.2016

Sales Operations Support/Customer Service/Inside Sales

Rhino Markers & Protection Systems
01.2015 - 08.2015

Customer Service Specialist/Office Manager

Stryker Spine
04.2011 - 10.2014

Senior Customer Service Representative

Osteologic Inc, An Agent of Stryker Orthopaedics
06.2005 - 04.2011

B.S. - Applied Leadership

Minnesota State University-Mankato
Stacy Trepanier