Peter Johnson
Winters,United States
Summary
Dedicated and hardworking professional with 30 years of customer service experience, eager to succeed with a growing company where my skills and experience can be utilized to their maximum potential. I have a positive and friendly attitude, effective communication skills, attention to detail, and I am calm under pressure, skilled in conflict resolution, critical thinking, an active listener, patient, empathetic, and trustworthy.
Overview
30
30
years of professional experience
Work History
Sales Floor Supervisor
Burlington
Vacaville, CA
04.2023 - Current
- Perform cash handling activities, such as counting money at opening and closing shifts, and reconciling registers at the end-of-day shift changes.
- Facilitated store opening and closing procedures, secured valuables, armed and disarmed the alarm system, and inspected the premises for urgent needs.
- Delegate tasks to maintain an efficient workflow.
- Assist with the training, development, and mentoring of sales employees.
- Provide feedback to store leadership regarding employee performance issues, or opportunities for improvement.
- Ensure customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
- Train new employees on cash register usage, merchandising techniques, customer service standards, and safety protocols.
- Supervise and monitor the daily operations of a sales floor, ensuring that employees adhere to company policies and procedures.
- Resolve customer complaints in a timely manner, while maintaining professionalism, and excellent customer service skills.
- Organize weekly markdown cycles.
- Process damaged and/or hazardous waste.
- Process broken packages and sets.
- Organize merchandise, and maintain cleanliness of the sales floor.
- Set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Arrange merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintain signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Contribute ideas during team meetings for improving the overall customer experience on the sales floor.
- Process returns and exchanges of merchandise in accordance with store policies.
- Resolve customer complaints professionally, in accordance with company policy.
- Assist customers over the phone regarding store operations, product information, and inquiries.
- Discount purchases, when needed, for cashiers.
- Operate the cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
Full Time Sales Floor Associate
Burlington
Vacaville, CA
08.2018 - 04.2023
- Organized merchandise, and maintained cleanliness of the sales floor.
- Set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Created positive experiences for customers through friendly conversations during transactions.
- Maintained a friendly and professional demeanor while interacting with colleagues.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Processed returns and exchanges quickly and efficiently, while ensuring customer satisfaction.
- Participated in periodic staff meetings to discuss new products, promotions, and brainstorm ideas for improvement.
- Operated the cash register to process customer purchases accurately and efficiently.
- Adhered to all company procedures when handling sensitive data, such as credit card information.
- I greeted customers upon entering the store and provided assistance in locating desired items.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed sales transactions quickly and accurately at the checkout counter.
- Recommended and helped locate or obtain merchandise based on customers' needs and desires.
- Ensured compliance with safety and cleanliness standards across the sales floor.
- Monitored the sales floor to prevent shoplifting, reporting suspicious activities to security.
Receiving Associate
Burlington
Vacaville, CA
08.2017 - 08.2018
- Stocked shelves with newly arrived inventory, and removed outdated items.
- Evaluated receiving processes regularly, and recommended improvements where needed.
- Sorted and labeled items according to size, type, style, color, or product code.
- Ensured compliance with safety regulations while working in the receiving area.
- Received incoming shipments and verified contents against purchase orders, packing slips, and invoices.
- Performed quality assurance checks on incoming products prior to stocking the shelves.
Handyman/Private Residence
Joan
Alamo, CA
07.2016 - 08.2017
- Completed home improvement tasks.
- Assembled furniture according to the instructions provided by the customer.
- Painted walls and ceilings to refresh the look of a room or area.
- Applied stain to the deck.
- Repaired drywall holes using spackle or joint compound.
Home Department Manager
Richard's Arts Crafts & Framing
Alamo, CA
09.1995 - 07.2016
- Ordered merchandise for the departments.
- I interacted with company representatives.
- Periodically, I drove the company truck to the warehouse.
- Managed incoming shipments from vendors for the accuracy of merchandise received.
- Completed all required paperwork accurately, and in a timely manner.
- Monitored stock levels, and restocked shelves as necessary.
- Organized back stock and safely moved merchandise to storage areas.
- Created an inviting atmosphere by maintaining cleanliness standards throughout the store area.
- Developed strong working relationships with co-workers through effective communication.
- Assisted with training new employees on retail processes and procedures.
- Ensured compliance with company policies and procedures regarding safety, security, and cleanliness.
- Greeted customers in a friendly and professional manner.
- Assisted in the organization of merchandise on store shelves.
- Worked closely with managers to ensure the smooth functioning of business operations.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
Education
Professional - Chiropractic
Life Chiropractic College West
Hayward, CA03-2005
High School Diploma -
Berean Christian High School
Walnut Creek, CA06-1990
Skills
- Problem-solving abilities
- Attention to detail
- Reliability
- Visual merchandising
- Extensive customer service experience
- Employee training
- Leadership skills
- Time management and organizational skills
- Team player
- Excellent communication and interpersonal skills
Timeline
Sales Floor Supervisor
Burlington
04.2023 - Current
Full Time Sales Floor Associate
Burlington
08.2018 - 04.2023
Receiving Associate
Burlington
08.2017 - 08.2018
Handyman/Private Residence
Joan
07.2016 - 08.2017
Home Department Manager
Richard's Arts Crafts & Framing
09.1995 - 07.2016
Professional - Chiropractic
Life Chiropractic College West
High School Diploma -
Berean Christian High School
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