Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Stacy Truszkowski

Blackwood

Summary

Dynamic Patient Service Representative with a strong background in insurance eligibility verification and client support at Premier Eye Associates. Proven ability to enhance patient satisfaction through exceptional service and effective appointment management. Skilled in EMR systems and dedicated to maintaining compliance with HIPAA regulations while fostering positive relationships with patients and staff.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Premier Eye Associates
06.2022 - Current


  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Acquired Prior Authorizations for patient medications through covermymeds and by phone.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed contact lens supply and trial orders.

Outbound Problem Solver

Amazon
12.2020 - 05.2022
  • Enhanced team productivity by providing ongoing support and training on outbound processes and procedures.
  • Applied analytical thinking when troubleshooting system errors that impacted the outbound process, working closely with IT teams to resolve issues and prevent future occurrences.
  • Trained new personnel regarding company operations, policies and services.
  • Streamlined communication between warehouse teams by implementing effective problem-solving strategies for outbound operations.
  • Managed timely and effective replacement of damaged or missing products.

Sales Associate

David's Bridal
10.2018 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Elementary Education

Camden County College
Blackwood, NJ

Certification - Veterinary Assistant Technician

Animal Behavior College
08-2014

Skills

  • Client support
  • HIPAA regulations knowledge
  • Insurance eligibility verification
  • Efficient appointment management
  • Medical coverage knowledge
  • Appointment notifications
  • Effective multitasking
  • Proficient in EMR systems
  • Coordinating patient referrals
  • Medical billing and coding
  • Strong attention to detail
  • Dedicated work ethic

Interests


  • Crafting and DIY Projects
  • Drawing and Painting
  • Reading
  • Movie and game nights with my family
  • Watching the Phillies and Eagles with my kids
  • Adopting dogs

Timeline

Patient Service Representative

Premier Eye Associates
06.2022 - Current

Outbound Problem Solver

Amazon
12.2020 - 05.2022

Sales Associate

David's Bridal
10.2018 - 03.2021

No Degree - Elementary Education

Camden County College

Certification - Veterinary Assistant Technician

Animal Behavior College

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