Stacy Turner
Macon,GA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Comfort Inn & Suites
Ocala, FL
03.2022 - 04.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Promoted loyalty programs to encourage repeat business.
- Monitored security cameras to ensure safety of customers and staff.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Took reservations from guest by phone or online.
Guest Service Representative
Econolodge Inn And Suites
Macon, GA
04.2021 - 03.2022
- Assisted guests with check-ins and check-outs in a timely manner.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Maintained cleanliness of lobby area and front desk counter.
- Monitored security cameras to ensure safety of customers and staff.
- Handled customer complaints professionally and efficiently.
- Encouraged customers to provide feedback on their stay experiences.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
Package Handler
FedEx
Macon, GA
08.2019 - 06.2021
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Checked all outgoing shipments to ensure accuracy of contents.
- Labeled parcels accurately according to company guidelines.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Picked products using RF scanner to fill orders.
- Tracked down packages that weren't on file scanned them , weighed them and keyed them in the system.
Hotel Manager
Tim Horns Hospitality Inn
Marietta, GA
02.2017 - 06.2019
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input and confirmed reservations for guests.
Education
GED -
Faith Academy
Stockbridge05-2003
Skills
- Guest Relations
- Room charging
- Loyalty promotion
- Customer Service
- Property Security
- Data Entry
- Check-in coordination
- Issue Resolution
- Reservation Management System
- Detail Oriented
- Reservation Processing
- Payment Processing
- Data entry proficiency
- Guest Orientation
- Knowledge of local area
- Financial Transactions
- Cash handling experience
- Complaint Handling
- Data inputting
Accomplishments
I am choice certified. I achieved all the choice certificates from choice university.
Refrences
Kimberly Bradley previous employer 478-335-9986
Patty Parham previous employer 404-908-9877
Patricia Martin previous employer 352-454-8156
Timeline
Guest Service Representative
Comfort Inn & Suites
03.2022 - 04.2024
Guest Service Representative
Econolodge Inn And Suites
04.2021 - 03.2022
Package Handler
FedEx
08.2019 - 06.2021
Hotel Manager
Tim Horns Hospitality Inn
02.2017 - 06.2019
GED -
Faith Academy
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