Stacy Turner
Lubbock,TX
Summary
Customer-centered business manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature.
Overview
20
20
years of professional experience
Work History
Business Manager
DTH Enterprises
Lubbock, Texas
03.2020 - 11.2024
- Assisted the owner with comprehensive accounting duties, enhancing overall financial management and operational efficiency.
- Built and maintained strong professional relationships by effectively liaising between executives, staff, clients, and vendors.
- Directed HR responsibilities for 9 store locations, encompassing TWC reporting, policy enforcement, and conflict resolution.
- Addressed customer concerns by regularly monitoring feedback and identifying improvement areas to enhance experience.
Office Manager
Hydrite Chemical Co.
Lubbock, Texas
01.2018 - 07.2020
- Managed the recruitment, onboarding, and development of customer service and business support personnel.
- Developed and maintained strong client relationships to increase customer loyalty and ensure long-term satisfaction.
- Directed HR operations for the local branch, handling recruitment, onboarding, training, coaching, and TWC reporting.
- Directed AP and AR operations, managing accounts with monthly revenues over $550K.
Skills
- Cross-functional communication
- Regulatory compliance
- Customer service
- Budget administration
- Staff training
- Issue resolution
- Customer relationship management
- Staff management
- Process improvement
- Financial administration
- Human resources management
- Customer relations
- Business administration
Timeline
Business Manager
DTH Enterprises
03.2020 - 11.2024
Office Manager
Hydrite Chemical Co.
01.2018 - 07.2020
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