Stacy Victoria Mims
North Augusta
Summary
Dynamic professional with a proven track record at Progressive, adept in conflict resolution and insurance claims review. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant sales goals. Skilled in communication and time management, consistently delivering quality service and meeting tight deadlines. Demonstrates a strong ability to lead and innovate, ensuring compliance and efficiency across roles.
Overview
21
21
years of professional experience
Work History
CL-Customer Service Specialist
Progressive
02.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Catastrophe Central Response - Loan In
Progressive
06.2024 - 10.2024
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Eligibility Specialist
Witt O’ Brien’s
01.2018 - 02.2022
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
Sales Team Lead
Bob Richard Nissan
01.2012 - 12.2015
- Fielded customer feedback and complaints.
- Developed and implemented strategies to increase sales team performance.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Administrative (Leave of Absent)
Smith Massey Law Firm
01.2004 - 12.2011
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate degree -
University of Phoenix
05.2008
High School Diploma -
Aiken Academy
Aiken, SC01.2002
Skills
- Conflict resolution
- Coverage determination
- Budget planning
- Communication
- Time management
- File management
- Insurance claims review
- Insurance regulations
- Multi-line telephone operations
References
References available upon request.
Timeline
Catastrophe Central Response - Loan In
Progressive
06.2024 - 10.2024
CL-Customer Service Specialist
Progressive
02.2022 - Current
Eligibility Specialist
Witt O’ Brien’s
01.2018 - 02.2022
Sales Team Lead
Bob Richard Nissan
01.2012 - 12.2015
Administrative (Leave of Absent)
Smith Massey Law Firm
01.2004 - 12.2011
Associate degree -
University of Phoenix
High School Diploma -
Aiken Academy
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