Stacy Vigliaturo
Cloquet,MN
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Utilities Information Specialist
City Of Duluth
01.2023 - Current
- Organized information by studying, analyzing, interpreting and classifying data.
- Prepared reports by collecting, analyzing, and summarizing information.
- Collected data by identifying information sources and designing survey and collection methods.
- Researched and analyzed information into briefing papers, reports and project papers.
- Achieved client confidence and protected operations by keeping information confidential.
- Used database to research, gather, analyze and present data.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected utility payments, processed transactions and updated relevant records.
Lead Medical Support Assistant
US Department Of Veterans Affairs
05.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Advanced Medical Support Assistant
US Department Of Veteran Affairs
02.2015 - 05.2022
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Verified and updated clinical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Phlebotomist
Essentia Health
05.2011 - 02.2015
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Education
No Degree - Phlebotomy
Lake Superior College
Duluth, MN05.2002
High School Diploma -
Cloquet Senior
Cloquet, MN05.2000
Skills
- Administrative Support
- Record Preparation
- Regulatory Compliance
- Office Supply Management
- Personnel Training
- Customer Service
- Supply Ordering
- Document Management
- Appointment Scheduling
- Office Administration
- Clerical Support
- Accounting and Billing Software
- Multi-Line Telephone Systems
- Data Entry
- Office Equipment Maintenance
- Problem-Solving
- Attention to Detail
- Courteous and Professional
- Bank Deposits
- Punctual and Reliable
- Payment Processing
Timeline
Utilities Information Specialist
City Of Duluth
01.2023 - Current
Lead Medical Support Assistant
US Department Of Veterans Affairs
05.2022 - 01.2023
Advanced Medical Support Assistant
US Department Of Veteran Affairs
02.2015 - 05.2022
Phlebotomist
Essentia Health
05.2011 - 02.2015
No Degree - Phlebotomy
Lake Superior College
High School Diploma -
Cloquet Senior
Similar Profiles
Princely BonillaPrincely Bonilla
RTCC Analyst/Camera Operator at City Of DuluthRTCC Analyst/Camera Operator at City Of Duluth
Jacob SeitzJacob Seitz
TEMP WORKER at City of DuluthTEMP WORKER at City of Duluth
Zachary HillZachary Hill
POLICE OFFICER at CITY OF DULUTHPOLICE OFFICER at CITY OF DULUTH
Edward FranckowiakEdward Franckowiak
Police Officer at City Of DuluthPolice Officer at City Of Duluth
Debra HartwigDebra Hartwig
Head Cook Washington Elementary at ISD 94Head Cook Washington Elementary at ISD 94