Summary
Overview
Work History
Education
Skills
Timeline
Generic

STACY VOLCKAERT

Armada

Summary

To obtain a position in customer service in order to gain experience to help develop my career

Overview

22
22
years of professional experience

Work History

General Manager

Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)
10.2013 - 08.2025
  • Attended to customers, upholding restaurant's high standards of service.
  • Resolved guest complaints to contribute to a positive dining experience.
  • Managed guest orders and events using electronic computer systems.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Oversaw daily operations, ensuring alignment with corporate goals and regulatory standards.
  • Processed Liquor, beer, wine, dry stock inventory and ordering
  • Oversaw entertainment venues from start to finish
  • Created Cocktail and Food Menus
  • Opened 3 new establishments within 4 years of each other
  • Processed and submitted employee payroll
  • Managed all reservations for small and large parties
  • Responsible for opening and closing all 3 establishments
  • Responsible for large amounts of cash at the end of the shifts

Bartender and Manager

Aspen on Hall
04.2003 - 01.2020
  • Creates a positive customer atmosphere while completing multiple tasks.
  • Schedules dining reservations and arranges parties
  • Responsible for cleaning and maintaining a cash drawer of $1,000 at close
  • Helps to organize inventory
  • Handles large events and parties
  • Trains new servers and sets an example for co-workers on being punctual and maintaining professionalism
  • Serves as bar manager on weekends and accommodates customers while fulfilling responsibilities of maintaining the restaurant operations

Office Assistant

Ebb Co.
01.2013 - 10.2013
  • Scheduled daily sales orders through phone and email
  • Help develop effective internal and external communication with customers
  • Kept records in databases for all paper and electronic orders
  • Completed daily office and service inquires
  • Built relationships with regular customers by learning and remembering their preferences and names.

Education

Administrative Assistant Professional Certification - undefined

Macomb Community College
Macomb, MI
12.2012

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Macomb Community College
Macomb, MI
05.2004

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L'Anse Creuse High School
Harrison Twp, MI
06.2003

Skills

  • Proficient in Microsoft Word, Powerpoint, Excel, and PC programs
  • Exceptional communication and multi-tasking skills and has admirable work ethic and clerical skills
  • Has extensive customer service skills and ability to learn quickly

Timeline

General Manager

Youngers Bar and Restaurant (The Oakland Kitchen and Bar/The Roxy)
10.2013 - 08.2025

Office Assistant

Ebb Co.
01.2013 - 10.2013

Bartender and Manager

Aspen on Hall
04.2003 - 01.2020

Administrative Assistant Professional Certification - undefined

Macomb Community College

undefined

Macomb Community College

undefined

L'Anse Creuse High School

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STACY VOLCKAERT