Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Vuccola

New Castle,DE

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Papa.com
08.2019 - 09.2021
  • Provided administrative support to senior management and teams, including calendar management, travel arrangements, and expense reports
  • Coordinated meetings, events, and projects, ensuring timely and effective execution
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Program Coordinator

SODAT Delaware
08.2018 - 07.2019
  • Referred or assigned cases to appropriate unit or staff for effective service delivery
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.

Recovery Specialist (CADC)

Rockford Hospital
05.2012 - 06.2014
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
  • Supported management in identifying opportunities for process improvement within the department''s operations.
  • Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.

Clinical Case Manager

Twin Oaks Community Services
10.2010 - 05.2012
  • Maintained a caseload of +35 patients, inclusive of all paperwork and patient contact
  • Acted as liaison between patients and fellow case managers, psychiatrists, and administrators
  • Provide quality clinical services and case management to assigned clients
  • Maintain charts and all clinical documentations: treatment plans, reviews, progress notes, and processed discharge paperwork on a daily basis
  • Provided training and understanding of clinical interventions, harm reduction techniques, policies and procedures of the agency with staff
  • Provided a full range of therapeutic services including, but not limited to, group counseling, individual counseling, educational groups, and health and wellness groups including healthcare etc.

Support Staff

Psychotherapeutic Services, Inc.
01.1998 - 06.2004
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Attended training sessions to stay updated on procedures and services.
  • Streamlined office processes for improved workflow and increased productivity.

Education

Bachelor Degree - Psychology

Wilmington University
New Castle, DE
01.2010

Associate of Applied Science - Drug and Alcohol Counseling

Delaware Technical And Community College
Wilmington, DE
01.2002

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Customer and client relations
  • Microsoft outlook
  • Computer proficiency
  • Filing
  • Strong problem solver
  • Documentation and recordkeeping
  • Records management

Timeline

Administrative Assistant

Papa.com
08.2019 - 09.2021

Program Coordinator

SODAT Delaware
08.2018 - 07.2019

Recovery Specialist (CADC)

Rockford Hospital
05.2012 - 06.2014

Clinical Case Manager

Twin Oaks Community Services
10.2010 - 05.2012

Support Staff

Psychotherapeutic Services, Inc.
01.1998 - 06.2004

Bachelor Degree - Psychology

Wilmington University

Associate of Applied Science - Drug and Alcohol Counseling

Delaware Technical And Community College

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Stacy Vuccola