Stacy Walgenbach
Milwaukee,WI
Summary
Aspiring Claims Adjuster highly motivated and detailed orientated with a passion for providing exceptional customer service. Self-motivated with excellent problem-solving skills, committed to continuous growth and eager to continue a career in the insurance industry.
Overview
6
6
years of professional experience
Work History
Independent Claims Assistant
Best Claims Solutions - Trina Wonders
04.2022 - Current
- Multi-lines claim handling. Investigation, reserving, managing, resolving automobile and homeowner claims. Specializing in Workers Compensation medical and indemnity claims
- Collaborate with senior claims specialist to fix historical troublesome claims weekly while determining company liability
- Set up claims specialist with in system and made new contacts on each file. Kept claims systems or diaries updated to provide information to senior adjusters.
- Exceeds
- Collaborate
- Delivered
Lead Medical Assistant - Urgent Care / Specialties
Advocate Aurora Health Care
06.2019 - Current
- Supervising
- Medical terminology
- Medical coding & billing
- Workers Compensation & state laws
- Prior Authorizations
- Documentation
- Enforced
- Followed
- Maintained over 90% patient and customer satisfaction rating based on patient / customer service feedback exceeding expectations
Education
Bachelor of Science - Healthcare
Marian University
Fond Du Lac, WIAssociate of Science - Certified Medical Assistant
Milwaukee Area Technical College
Milwaukee, WILicense - Texas All Line Adjusting
The Claims Adjuster School
Skills
- Patient relations / Customer Service
- Collaboration
- Team management
- Insurance Verification
- Claims processing
- Auditing
- Policy Analysis
- Coverage determination
- Problem Solving
- Investigation
- Conflict Management
- Time Management
- Negotiation
- Analytical thinking skills
Timeline
Independent Claims Assistant
Best Claims Solutions - Trina Wonders
04.2022 - Current
Lead Medical Assistant - Urgent Care / Specialties
Advocate Aurora Health Care
06.2019 - Current
Bachelor of Science - Healthcare
Marian University
Associate of Science - Certified Medical Assistant
Milwaukee Area Technical College
License - Texas All Line Adjusting
The Claims Adjuster School