Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stacy Weber

Bowling Green,KY

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations.

Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges.

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

911 Emergency Dispatcher

The Medical Center
, KY
12.2014 - 09.2021
  • Received incoming calls from the public and determined the nature of the emergency.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Screened incoming calls for accuracy and completeness of information provided.
  • Identified priority calls based on severity of situation, urgency, or special circumstances.
  • Verified caller identity before dispatching personnel to ensure safety of responders.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Created incident reports detailing all pertinent information regarding each emergency call.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Gathered additional information from police officers at scene if necessary to complete report accurately.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.
  • Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
  • Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
  • Attended regular trainings sessions on new systems and technologies used within the dispatch center.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mentored junior team members and managed employee relationships.

Store Manager

ABC Consignment
Bowling Green, KY
01.2000 - 03.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Office Manager

Western Kentucky University Child Care
Bowling Green, KY
08.2005 - 05.2008
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor of Arts - Forensic Psychology

Western Kentucky University
Bowling Green, KY
08.2005 - 05.2007

Associate of Applied Science - Veterinarian Technology

Penn Foster Career School
Scranton, PA
01.2023 - Current

Skills

  • Computer Skills
  • Crisis Management
  • Information Gathering and Relay
  • Map reading abilities
  • Works Well Under Pressure
  • Computer-based dispatch systems
  • Problem-Solving
  • EMS Dispatch
  • Emergency Medical Instruction
  • Emergency Assessment
  • Critical Thinking
  • Database Queries
  • Decision-Making
  • Basic life support knowledge
  • Call Management
  • Information documentation
  • Teamwork and Collaboration
  • Data Entry
  • Stress Tolerance
  • Verbatim Transcription
  • Information Gathering
  • Situational Awareness
  • Geographical knowledge
  • Prioritization
  • Active Listening

Affiliations

Rescue and rehabilitation of Wolves and Wolfdogs.

Teaching Martial Arts to the IDD population at lifeskills.

Timeline

Associate of Applied Science - Veterinarian Technology

Penn Foster Career School
01.2023 - Current

911 Emergency Dispatcher

The Medical Center
12.2014 - 09.2021

Office Manager

Western Kentucky University Child Care
08.2005 - 05.2008

Bachelor of Arts - Forensic Psychology

Western Kentucky University
08.2005 - 05.2007

Store Manager

ABC Consignment
01.2000 - 03.2016

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Stacy Weber