Summary
Overview
Work History
Education
Skills
Timeline
Stacy West Ritchey

Stacy West Ritchey

Customer Service Representative
Blacksburg,VA

Summary

Dedicated Customer Service specialist providing skills to prioritize and multi-task in a fast-paced environment. Successfully work as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I require little to no supervision as I am driven, believe in working hard, a fast learner, and am competitive. My courses in college taught me how to actively listen and solve problems, understanding the importance of communication but also the psychology behind different personalities. I am able to relate to people and truly care about people and treat them as I would want to be treated.

Overview

26
26
years of professional experience

Work History

Server, Hostess, Bartender

Ollie Cat Cafe
Luray, VA
08.2022 - 02.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.

Customer Service Specialist

Stauer Jewelry
06.2021 - 12.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Licensed Benefits Coordinator

Symmetry Finance
12.2020 - 05.2021
    • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
    • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
    • Observed strict procedures to maintain data and plan participant confidentiality.
    • Coordinated submission and processing of life insurance claims.
    • Expedited benefit delivery by establishing working relationships with benefit providers.

Mortgage Loan Officer, Manager, Processor, Closer

Alcova, Mercantile Mortgage, New Century, Advanta
08.1997 - 09.2014
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated them to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log the status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy-to-understand language.
  • Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Compiled closing packages for drafting and presentation accuracy.

Education

Bachelor of Science - Criminal Justice-Human Services

Colorado Technical University, Colorado Springs, CO
11.2023
  • Dean's List since I began College
  • GPA 3.99
  • Awarded Advantage Grant, Colorado Technical University

Skills

  • Customer Account Management
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Telephone Management
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Answering Emails
  • Proactive Self-Starter
  • Skilled in Microsoft Office

Timeline

Server, Hostess, Bartender - Ollie Cat Cafe
08.2022 - 02.2023
Customer Service Specialist - Stauer Jewelry
06.2021 - 12.2021
Licensed Benefits Coordinator - Symmetry Finance
12.2020 - 05.2021
Mortgage Loan Officer, Manager, Processor, Closer - Alcova, Mercantile Mortgage, New Century, Advanta
08.1997 - 09.2014
Colorado Technical University - Bachelor of Science, Criminal Justice-Human Services

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Stacy West RitcheyCustomer Service Representative