Stacy White
Summary
Dynamic and motivated professional with 30 years of experience in healthcare staffing. Proven record of generating and building relationships, managing projects from concept to completion, designing work processes and coaching teams to success. Skilled in building cross functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
Overview
30
30
years of professional experience
Work History
Vice President of Operations
Longship Group (through Acquisition)
09.2022 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support Human Resources, Client Implementation, Onboarding, Credentialing and Risk teams
- Developed and maintained tracking process for business compliance
- Established KPI's across all company departments along with work flows for Performance Improvement Plans
- Identified opportunities to standardize improve and document business process flows and productivity while training staff on best practices and protocols
- Standardized policy across divisions producing universal onboarding process, employee manual and client contracts
- Created work flow to stop benefit overpayment saving 30,000 per month
- Modified workers compensation class code process to correct coding errors impacting 40% of clients
- Support Executive Team in reviewing, identifying and prioritizing strategic initiatives
- Served as subject matter expert on per diem and home care product lines
Division President
CareStaf, Inc.
04.2022 - 09.2022
- Led 100% of staff successfully through acquisition, presenting a strong role model during adversity , displaying strong customer service techniques to successfully transition clients
- Direct all day-to-day recruiting and business development operations including staff retention efforts after dramatic benefit changes
- Performance management through clearly defined goals, weekly one-on-one meetings and monthly performance reviews, coaching/mentoring and assisting in activity changes and/or defined paths to meet goals
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends with talent and client productivity and suggested plans of action to retain/increase billing
- Administrator Home Health Licensure, developing business through HR departments, Social Services and other government agencies
- Maintaining policy across departments to meet certification requirements
Director of Support Services/Operations Supervisor
CareStaf, Inc.
08.2002 - 04.2022
- Hired, managed, developed and trained staff, established best practices for in Human Resources, Payroll and BIlling
- Collaborate with Client Services and Clinical team to ensure onboarding and credentialing met requirements to be placed initially and ongoing, establish KPI's for onboarding/credentialing
- Managed Payroll process for Internal and External teams as well as daily pay program
- Managed Billing and Accounts Receivables from nine to twelve million annually, including managing authorizations, negotiating with carriers to ensure profits met goals, invoicing and timely collections with minimal write offs
- Manage audits from licensure, Medicaid, third party insurance
- Mange provider enrollment process
- Manage third party vendors
- Resolved issues through active listening and open-ended questioning, worked with teams collaboratively to resolve
Payroll/Billing Supervisor
CareStaf, Inc
08.1999 - 08.2002
Home Care/Medicare Supervisor
CareStaf, Inc
08.1995 - 08.1999
Coordinator
CareStaf, Inc
08.1993 - 08.1994
Education
Bachelor of Science - Business Management
Baker University
Baldwin, KSCertificate in Women's Entrepreneurship
Cornell University
Ithaca, NYSkills
- Operational Leadership
- Business Administration
- Continuous Quality Improvement (CQI)
- Complex Problem-Solving
- Documentation
- Company Guidelines
- Process Optimization
- Operational Efficiency
- Rules and Regulations
- Project Oversight
- Verbal and Written Communication
- Process Development and Streamlining
Timeline
Vice President of Operations
Longship Group (through Acquisition)
09.2022 - Current
Division President
CareStaf, Inc.
04.2022 - 09.2022
Director of Support Services/Operations Supervisor
CareStaf, Inc.
08.2002 - 04.2022
Payroll/Billing Supervisor
CareStaf, Inc
08.1999 - 08.2002
Home Care/Medicare Supervisor
CareStaf, Inc
08.1995 - 08.1999
Coordinator
CareStaf, Inc
08.1993 - 08.1994
Bachelor of Science - Business Management
Baker University
Certificate in Women's Entrepreneurship
Cornell University
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