Stacy Whiteside
West Plains,MO
Summary
Dynamic and adaptable professional with a proven track record at Air Medical Group Holdings, excelling in customer service and problem-solving. Recognized for enhancing team collaboration and maintaining meticulous organization. Strong communicator with critical thinking skills, committed to delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Cell Phone Person IT at Air Medical Group Holdings
Air Group Medical Holdings
08.2008 - 10.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
Ozarks Medical Center
08.2005 - 03.2007
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Assisted guests with inquiries, providing information on services and local attractions.
- Maintained accurate records of appointments and reservations in scheduling software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Streamlined check-in processes, reducing wait times for guests.
- Provided basic technical support for front office equipment, minimizing downtime.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Wait Staff Member
Reel Em Catfish
06.1990 - 08.1995
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new staff on restaurant protocols and service standards.
- Managed food and drink orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to optimize workflow during peak hours.
- Implemented menu updates and communicated changes to team members effectively.
- Led initiatives to enhance guest experience through personalized service strategies.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
West Plains High School
West Plains MO Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Cell Phone Person IT at Air Medical Group Holdings
Air Group Medical Holdings
08.2008 - 10.2009
Front Desk Receptionist
Ozarks Medical Center
08.2005 - 03.2007
Wait Staff Member
Reel Em Catfish
06.1990 - 08.1995
GED -
West Plains High School