Stacy Wilcox
Jefferson,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Account Manager
Big G Trucking
02.2024 - Current
- Answer high volume of incoming calls while maintaining outboard customer follow up calls. Managing Microsoft word documents, emails, scanning and faxes.
- Provided exceptional customer service by anticipating client needs and offering tailored solutions.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Customer Service Representative
UPS Store
10.2022 - 02.2024
- Opening morning store associate
- Managing all money tills and Point of sales cashier
- Preparing all packaging and shipping and receiving needs within USA and foreign countries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Owner
Cashell's Home Cleaning
04.2016 - 10.2022
- Managed day-to-day professional cleaning for residential homes and local business's.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently to customer's satisfaction.
- Increased customer satisfaction by processing and providing exceptional service.
- Consulted with customers to assess needs and propose optimal services.
Account Manager
Sihle Insurance Group
03.1998 - 04.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Deltona High School
Deltona FlSkills
- Specialize in greeting customers by email, phone, text, zoom or making appointments in person to best serve any individual in need of service
- Working well with co-workers on a day to day basis for a positive workforce and environment
- Participation in building client relations with team members
Timeline
Account Manager
Big G Trucking
02.2024 - Current
Customer Service Representative
UPS Store
10.2022 - 02.2024
Owner
Cashell's Home Cleaning
04.2016 - 10.2022
Account Manager
Sihle Insurance Group
03.1998 - 04.2016
High School Diploma -
Deltona High School
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