Stacy Wilkes
Denver,CO
Summary
Goal-driven Management professional bringing a 15 year career history in moving company management and proven track record of strategic business growth. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Manager
The Armstrong Company Insurance Consultants - Ca License #0440075
Denver, CO
09.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Researched potential customers using various sources such as public records, web searches.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Move Coordinator
The Beltmann Group
Addison, IL
01.2020 - 08.2023
- Coordinated employee long distance corporate moves for the Graebel corporate account at Beltmann.
- Provided support during emergency situations to ensure prompt resolution.
- Resolved any problems related to order fulfillment or shipment delays.
- Assisted in resolving discrepancies between physical inventories and system reports.
- Maintained detailed records of all shipments, deliveries, and related documents.
- Collaborated with internal departments to ensure timely delivery of goods.
- Analyzed customer needs to determine best shipping methods for cost savings.
- Coordinated with vendors to secure necessary materials for shipment preparation.
Branch Manager
Trojan Labor
Denver, CO
11.2017 - 11.2019
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Created reports summarizing operational performance metrics for senior management review.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
FlatRate Moving
Denver, CO
08.2014 - 08.2017
- Built the branch from the ground up with the regional manager.
- Conducted interviews, hired all staff and provided training opportunities for our movers.
- Conducted regular performance reviews for all employees in the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Designed sales and service strategies to improve revenue and retention.
Education
Associate of Arts - Liberal Arts/Paralegal
Northeast Community College
Norfolk, NE05-1997
Skills
- Client Relationship Management
- Business Planning
- Sales Reporting
- Sales team training
- National account management
- Revenue Forecasting
- Lead Generation
- Vendor Management
- Order Management
- Staff Management
- Profitability Optimization
- Strategic Planning
- Performance Management
- Operations
Timeline
Sales Manager
The Armstrong Company Insurance Consultants - Ca License #0440075
09.2023 - Current
Move Coordinator
The Beltmann Group
01.2020 - 08.2023
Branch Manager
Trojan Labor
11.2017 - 11.2019
Branch Manager
FlatRate Moving
08.2014 - 08.2017
Associate of Arts - Liberal Arts/Paralegal
Northeast Community College
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