Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Stacy Wilkes

Arvada,CO

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

12
12
years of professional experience

Work History

General Manager

College Hunks Hauling Junk and Moving
02.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Sales Manager

Amazing Moves
07.2023 - 02.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Resolved all bill disputes and customer complaints.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Corporate Account Move Coordinator

Beltmann Relocation Group
01.2019 - 06.2023
  • Managed and coordinated all aspects of a long distance corporate move. I worked closely with Graebel and their clients. Amazon, Google, VISA, T-Mobile just to name a few.
  • Built and maintained relationships across the country with different agents.
  • Resolved any issues in real time to keep a big move going smoothly.
  • Coordinated over $5,000,000 a year in moves.

Branch Manager

Flatrate Moving
08.2013 - 12.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.

Education

Associate of Arts - Paralegal

Northeast Community College
Norfolk, NE
05-1998

Skills

  • Leadership and team building
  • Expert in all MS Office programs
  • Sales expertise
  • Cost reductions
  • Marketing
  • Risk mitigation
  • Problem resolution
  • Operations management
  • Team player
  • Staff management
  • Customer relations
  • Training and development
  • Employee scheduling
  • Administrative skills
  • P&L management
  • Experience with Mr Mover/Chariot

Timeline

General Manager

College Hunks Hauling Junk and Moving
02.2025 - Current

Sales Manager

Amazing Moves
07.2023 - 02.2025

Corporate Account Move Coordinator

Beltmann Relocation Group
01.2019 - 06.2023

Branch Manager

Flatrate Moving
08.2013 - 12.2018

Associate of Arts - Paralegal

Northeast Community College

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