Summary
Overview
Work History
Skills
References
Timeline
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STACY WILLIAMS

Dallas,Texas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Warehouse Worker

Amazon 30 Hours/week
Farmers Branch, TX
09.2022 - Current
  • Operated scanners, computers, and other equipment to track orders.
  • Identified discrepancies between physical count and computer data.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Staged and sorted multiple types of products for loading.

Hr Assistant -Remote

Top Marketing Group 28 hours/week
Los Angeles, CA
11.2021 - Current
  • Handled sensitive and confidential employee information with complete discretion.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.

Membership Cashiering Specialist

AAA Texas 40 Hours/Week
Dallas, Texas
02.2017 - 07.2021
  • Analyze incoming membership documents for accuracy and completeness and determine appropriate resolution.
  • Manually process membership credit card and check payments.
  • Efficiently and accurately complete data entry into various membership systems in order to create member account information and creating new business accounts.
  • Assisting in new hire training and other office needs including additional task assigned by management.
  • Met high productivity standards in processing payments for customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Customer Service Representative

AAA Texas 40 Hours/Week
Dallas, Texas
07.2014 - 02.2017
  • Process requests for emergency roadside service,
  • Build rapport with the members, demonstrate excellent listening and verbal skills,
  • Acknowledge members concerns for safety.
  • Managed call time and schedule adherence
  • Relayed road service requests to towing facilities, monitor requests for any changes that may impact a member’s service.
  • Provided accurate documentation on calls from members and/ or drivers.
  • Performed additional job-related duties as assigned by management.

Collections Representative

Silverleaf Resorts 40 Hours/Week
Dallas, Texas
10.2011 - 12.2013
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received incoming telephone calls and provided professional customer service help to customers with questions on delinquent accounts and account status
  • Managed assigned monthly unit to meet goals and deadlines.
  • Handled irate customers smoothly to achieve performance targets.
  • Upheld privacy and security requirements for customer information.
  • Utilized skip tracing resources to complete background checks and loan documents.

Assistant Manager

Check Into Cash 48 Hours/Week
Los Angeles, California
12.2010 - 06.2011
  • Cash Handling,
  • Organize and file paperwork within the office
  • Responsible for delivering knowledgeable, efficient and accurate information to customer and potential customers via phone, and email correspondence
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Supervised daily operations including scheduling shifts, assigning duties.

Customer Service Representative

Ds Waters of America 40 Hours/Week
Pasadena, California
02.2007 - 09.2009
  • Day to day use of computer programs such as Microsoft Word, Power Point and Excel.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Identified opportunities for upselling additional products or services based on customer needs.

Skills

  • Cash register operation
  • Training and mentoring
  • Payment processing
  • Quality Assurance
  • Monitoring and reporting
  • Evaluating and decision making
  • Communicating with public
  • Credit and cash transactions
  • Scanner operations
  • Bank deposits
  • Cash drawer balancing
  • Clerical
  • Cash Handling
  • Material Handling
  • Order Fulfillment
  • Warehouse Operations
  • Cycle counting
  • Quality Control
  • Shipping and receiving
  • Problem-Solving

References

References available upon request.

Timeline

Warehouse Worker

Amazon 30 Hours/week
09.2022 - Current

Hr Assistant -Remote

Top Marketing Group 28 hours/week
11.2021 - Current

Membership Cashiering Specialist

AAA Texas 40 Hours/Week
02.2017 - 07.2021

Customer Service Representative

AAA Texas 40 Hours/Week
07.2014 - 02.2017

Collections Representative

Silverleaf Resorts 40 Hours/Week
10.2011 - 12.2013

Assistant Manager

Check Into Cash 48 Hours/Week
12.2010 - 06.2011

Customer Service Representative

Ds Waters of America 40 Hours/Week
02.2007 - 09.2009

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STACY WILLIAMS