Stacy Winter
Reddick,IL
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over Number years of related experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Secretary
The Core Speciality Hospital
11.2022 - 03.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Unit Secretary/Transportation
Life Care of Scottsdale
03.2021 - 11.2022
- Set appointment for patients and transportation
- Answering multi line phones
- Filing
- Typing
- Help on the floor
- Chart Audits
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist
Life Care of Scottsdale
06.2020 - 03.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet person's entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Provide information about establishment, such as location of departments or office, employees within the organization, or services provided
- Receive payment and record receipts for services.
Education
High school diploma or GED - General Studies
Hinsdale Central High School
Hinsdale, IL06.1989
Skills
- Restaurant Experience
- Organizational Skills
- Dietary Aide Experience
- Customer Service (10 years)
- Typing (Less than 1 year)
- Medical Records
- Kitchen Experience
- Multi-line Phone Systems
- Medical Office Experience
- Food Preparation
- Medical Scheduling
- Meal Preparation
- Medical Terminology
- Medical Receptionist
- Front desk
- Clerical experience
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Patient Scheduling
- Medical Records Maintenance
- Nursing station operations
- Inpatient Care
Certification
Food Handler Certification, ServSafe
Relocate
Anywhere
Assessments
- Food safety, Highly Proficient, 06/01/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
- Electronic health records: Best practices, Completed, 06/01/19, Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Personal Information
Title: Receptionist / Customer Service
Additional Information
CPR certification
Timeline
Unit Secretary
The Core Speciality Hospital
11.2022 - 03.2024
Unit Secretary/Transportation
Life Care of Scottsdale
03.2021 - 11.2022
Receptionist
Life Care of Scottsdale
06.2020 - 03.2021
High school diploma or GED - General Studies
Hinsdale Central High School
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