STACY WINTERROTH
Manor,TX
Summary
Dedicated healthcare administration professional with 12 years of experience in patient care and office operations within the healthcare sector. Proven expertise in managing patient registration, verifying insurance, and coordinating referrals, ensuring compliance with HIPAA regulations. Skilled in optimizing clinic efficiency and enhancing patient satisfaction through quality improvement initiatives. Demonstrated leadership in administrative roles, effectively supporting healthcare providers and improving operational workflows.
Overview
22
22
years of professional experience
Work History
Assistant office operations
Institute for Cardiovascular Health
09.2024 - Current
- Handled a high volume of inbound customer calls, averaging 80 calls per day
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
- Managed patient registration process, ensuring accurate and up-to-date information in electronic health records
- Scheduled appointments for patients, optimizing clinic efficiency and minimizing wait times
- Verified insurance coverage and obtained necessary authorizations for medical procedures
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted physicians with administrative tasks such as preparing medical reports and correspondence
- Coordinated referrals to specialists, ensuring timely follow-up and continuity of care
- Managed incoming and outgoing phone calls, addressing inquiries from patients, healthcare providers, and insurance companies
- Assisted in the coordination of diagnostic tests or procedures ordered by physicians
- Maintained inventory of office supplies and placed orders when needed
- Participated in quality improvement initiatives aimed at enhancing patient satisfaction
- Served as a liaison between patients/families and healthcare providers regarding appointment scheduling or other concerns
- Led initiatives to improve front desk operations, enhancing patient experience and operational effectiveness.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Administrative Assistant
Winterroth LLC
06.2015 - 08.2024
- Maintained outstanding receivables at less than 4% of the total account receivables through persistent follow-ups
- Set up automated payment reminder systems, contributing to a 34% decrease in events of late payments
- Coordinated with prospective employees and scheduled interviews, leading to 15+ new full-time hires
- Managed and coordinated schedules, emails, and voicemails
- Maintained a professional, friendly demeanor with customers at all times
- Supported additional functions in administrative, payroll, and reception areas
- Processed over 300 customer tuition per month, including payment logs and refunds
- Greeted 100% of customers in an approachable manner to optimize the customer experience
- Maintained office equipment, including computers, copiers, and printers, ensuring reliable function 89% of the time
- Answered multi-line phone system, screened and relayed accurate messages to the appropriate person, and communicate patients and visitors a day as they entered the office in reference to the daily schedule, and obtained additional patient information as needed
- Received payments from clients for services rendered, and prepared bank deposits 3 times per week
Patient Care Representative II
Seton Healthcare Network
08.2014 - 09.2015
- Acquired necessary records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations.
- Managed the patient check-in/check-out flow, collected patient information, updated and maintained patient information, and scanned insurance information into patients' EMR
- Oversaw the patient registration and data entry process
- Supervised scheduling of 50+ patients per day according to patient preferences and physician availabilities
- Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours
- HIPAA compliance
- Verified insurance eligibility with patients and insurance companies with 97% accuracy
- Managed patient inquiries and provided accurate information regarding services and procedures.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Collaborated with healthcare professionals to facilitate seamless patient referrals and follow-up care.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor
- Scheduled radiology appointments using advanced scheduling software to optimize patient flow.
Receptionist
Kings Daughters Clinic
07.2009 - 09.2014
- Acquired necessary records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations.
- Managed the patient check-in/check-out flow, collected patient information, updated and maintained patient information, and scanned insurance information into patients' EMR
- Utilized electronic health records (EHR) systems for accurate patient information management.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Trained new reception staff on office procedures, fostering a collaborative work environment.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Sr. Clerk
Seton Healthcare Network
03.2007 - 07.2009
- Coordinated patient scheduling for imaging procedures, ensuring seamless workflow and minimal delays.
- Managed appointment confirmations and reminders, enhancing patient attendance rates.
- Developed and maintained comprehensive knowledge of imaging protocols and procedures to facilitate accurate scheduling.
- Mentored junior schedulers on best practices in appointment management and customer service interactions.
- Coordinated insurance authorizations, streamlining the billing process and reducing payment delays for patients and providers.
- Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
- Collaborated with medical professionals, ensuring a smooth transition of patients from consultation to imaging procedures.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Resolved conflicts related to overbooking or schedule miscommunications promptly to minimize disruption to daily operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Clinical Assistant
Seton Healthcare Network
06.2006 - 10.2007
- Utilized Epic electronic health record system for patient data management, maintaining precise records with a 99% accuracy rate
- Collaborated with the radiology department to manage and interpreted medical images using PACS, reducing image retrieval time by 34%
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted with patient intake and documentation, ensuring accuracy and compliance with healthcare regulations.
- Assisted patients with basic care needs.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Managed imaging workflow, ensuring efficient processing and quality control of documents.
- Operated advanced imaging software to digitize and classify records accurately
Administrative Assistant
United Teachers Associates Insurance Company
05.2003 - 06.2006
- Audited daily reports for various marketers
- Data entry, costumer service, answering a multi line telephone system
- Systematized and overhauled 4 filing systems of paper and electronic documents
- Gathering and distributing marketing information
- Tracking and ordering supplies.
Education
High School Diploma -
Leander High School
Leander, TX05.2003
Skills
- Data Entry
- Insurance Verification
- Microsoft Outlook
- Synapse
- IDX
- Athena
- Genesys
- Microsoft PowerPoint
- Medical Terminology
- HIPAA
- Remote work proficiency
- Managing high call volume
Links
https://www.linkedin.com/in/sta
Diagnostic and Therapeutics Excellence in Action
Seton Healthcare Network, 2008. Recognized for outstanding job for the departments legal records
Timeline
Assistant office operations
Institute for Cardiovascular Health
09.2024 - Current
Administrative Assistant
Winterroth LLC
06.2015 - 08.2024
Patient Care Representative II
Seton Healthcare Network
08.2014 - 09.2015
Receptionist
Kings Daughters Clinic
07.2009 - 09.2014
Sr. Clerk
Seton Healthcare Network
03.2007 - 07.2009
Clinical Assistant
Seton Healthcare Network
06.2006 - 10.2007
Administrative Assistant
United Teachers Associates Insurance Company
05.2003 - 06.2006
High School Diploma -
Leander High School
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