Summary
Overview
Work History
Education
Skills
Awards
Objection
Timeline
Generic

Shawn Worczak

Apex,NC

Summary

Tenacious Sales Representative accomplished in prospecting leads, bringing in new customers, and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and elite sales experience. Seasoned Sales Representative with over 25 years of experience cultivating customer relationships through excellent communication and service skills. Well-versed in Microsoft programs as well as many company specific programming. Results-driven sales leader who brings outstanding analytical, multitasking and time management abilities. Offers a 20-year background overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.

Overview

14
14
years of professional experience

Work History

Service Manager

Hendrick Dodge of Cary
Cary, NC
08.2010 - 05.2017
  • Established service department work schedules and delegated assignment for coverage needs
  • Conducted performance assessments, set service team goals, and motivated improvements
  • Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management
  • Implemented training and ongoing training and support for department personnel
  • Managed department staff service writers, technicians, and administrative support
  • Supervised completion of repair orders in tracking system and full documentation of service actions
  • Estimated materials and labor costs for routine work and special projects assigned to the team
  • Monitored employee performance and delivered constructive feedback and quarterly reviews.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Reviewed customer billing statements for accuracy prior to release.
  • Collaborated with customers to offer solutions to service needs.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.

Owner/Operator

SNS Lawn Care LLC
Apex, NC
05.2017 - 12.2019
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions
  • Built successful business from ground up in 18 months
  • Recommended and implemented procedural changes to enhance services rendered to customers
  • Coordinated and supervised activities of team members to consistently meet customers' needs
  • Resolved problems, provided open communication, and recommended discipline and terminations
  • Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
  • Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams
  • Set forward-thinking policies to meet business needs and boost team success
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Monitored and adjusted staff schedules based on business requirements.

Sales Lead

Harrison Fence
Apex, NC
01.2020 - 03.2022
  • Developed new accounts skillfully and penetrated new territories by following sales strategy based on in-depth understanding of current market conditions, opportunities, and competitor threats
  • Assisted in training of new sales consultants, including methods for building and managing sales pipeline
  • Delegated work and assignments, giving clear direction and verifying execution
  • Resolved customer complaints and made sure customers received needed services from company
  • Recruited and hired new sales associates by assessing enthusiasm, persistence, communication, selling and closing skills
  • Observed sales team and customer behaviors to minimize shrinkages from misuse or theft
  • Lead the company in sales monthly while employed here
  • Coached and provided feedback to sales associates who were missing quotas.
  • Reviewed customer data to determine potential new markets and target customers.
  • Maintained relationships with existing clients by providing product updates and information.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Attended trade shows, conferences and other industry events as needed.
  • Negotiated contracts with vendors for discounts on goods or services.
  • Analyzed market trends and identified potential areas for growth.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Created reports and presentations on weekly sales performance to senior management.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed and retained existing client accounts.

Roofing Sales Lead

Southern Premier Roofing
Raleigh, NC
03.2022 - 09.2023
  • Managed and retained existing client accounts.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Utilized selling behaviors to identify and solve customer needs.
  • Minimized shortages by adopting proper loss prevention procedures.
  • Cross-trained on different positions to best support team during peak periods.
  • Built repeat customer base by driving excellent loyalty program and data capture.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed key customer relationships to increase sales.
  • Adhered to company initiatives and achieved established goals.
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Reviewed customer data to determine potential new markets and target customers.
  • Negotiated contracts with vendors for discounts on goods or services.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Managed a team of 10+ sales representatives, providing guidance and support.

Senior Design Consultant

Great Day Improvements
Raleigh, NC
10.2023 - Current
  • Developed detailed design plans for clients, taking into account user experience and customer feedback.
  • Analyzed existing designs to identify areas of improvement and suggest new solutions.
  • Conducted research and gathered data on competitor products, services, and strategies.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Created wireframes and prototypes of user interfaces using Adobe Creative Suite applications.
  • Maintained up-to-date knowledge of industry trends in order to provide effective solutions.
  • Communicated with customers to meet design requirements for projects.
  • Optimized assigned designs according to customer specifications.
  • Attended design shows and reviewed magazines to better understand consumer trends.
  • Sketched drawings and wrote specifications to meet client requirements.

Education

ASE Certified Automotive Technician , Automotive -

Alfred State College

High School Diploma - General

Niagara Wheatfield High School

Skills

  • Project planning Schedule management
  • Crew leadership Resolve grievances
  • Inspect completed work Improve employee performance
  • Verbal communication Multitasking
  • Motivation Creative thinking
  • Networking
  • Problem-Solving
  • Time Management
  • Goal-Oriented
  • Account Management
  • Staff Supervision
  • Customer Service
  • Teamwork and Collaboration
  • Relationship Building
  • Sales Transaction Processing
  • Upselling and Promotions
  • Staff Training and Development

Awards

Top teammate in sales revenue, 2010-2017 and again in 2021. Awarded many athletic awards for hockey, baseball and golf. Awarded the Student Scholar Athlete, Sanborn Fire Department Volunteer. Coach Apex Friendship High School Hockey. 

Objection

I am looking to fill your available Service position within your company.

Timeline

Senior Design Consultant

Great Day Improvements
10.2023 - Current

Roofing Sales Lead

Southern Premier Roofing
03.2022 - 09.2023

Sales Lead

Harrison Fence
01.2020 - 03.2022

Owner/Operator

SNS Lawn Care LLC
05.2017 - 12.2019

Service Manager

Hendrick Dodge of Cary
08.2010 - 05.2017

ASE Certified Automotive Technician , Automotive -

Alfred State College

High School Diploma - General

Niagara Wheatfield High School

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Shawn Worczak