Stacy Worczak
Apex,NC
Summary
Hardworking, accustomed to fast-paced demanding work environments. Fast learner with minimal errors. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in banking standards and best practices.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Client Onboarding Senior Relationship Specialist
TRUIST
11.2023 - Current
- Maintained up-to-date knowledge of emerging market trends, allowing for proactive adjustments in strategy when needed.
- Collaborated with internal teams to design customized financial products for clients'' unique needs.
- Strengthened client relationships by proactively addressing concerns and providing tailored financial solutions.
- Managed a diverse portfolio of high net-worth clients, ensuring their long-term financial success.
- Worked closely with compliance teams to ensure adherence to industry regulations while managing risk exposure for both the company and its clientele.
- Built trust among clientele through diligent follow-up efforts, helping secure long-term loyalty.
- Negotiated favorable terms in complex transactions, securing optimal outcomes for clients and the company.
- Provided exceptional service through regular check-ins and timely responses to inquiries, enhancing overall client satisfaction levels.
- Developed and implemented strategies to maximize client retention and expand existing relationships.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
CIG-CRE / Sr. Relationship Specialist II
TRUIST
08.2023 - 11.2023
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support
- Verbally & in writing
- Processed client orders accurately and efficiently
- Utilized multiple software systems to manage client accounts
- Maintained accurate records of client interactions and transactions
- Identified opportunities to improve processes related to client services
- Collaborated with other teammates to ensure successful client experiences
- Developed effective relationships with clients through proactive communication
- Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously
- Followed up with customers after completion of projects to ensure satisfaction with results
- Established and effectively maintained productive customer relationships.
Commercial Client Specialist II
TRUIST
12.2021 - 08.2023
- Under moderate supervision, provide sales, service and loan support to Relationship Managers, Commercial Credit staff, and Sales Leaders managing and supporting Commercial client portfolios
- Support is provided across all Commercial Community Bank segments, which includes clients from $2-500MM in annual sales, regional CRE clients, and Not for Profit/government entities
- Assist Relationship Mangers by providing sales support, including assistance with pipeline accuracy, call preparation, ordering Financial Insights, opening and onboarding deposit accounts, Treasury onboarding, following up with and consistently contacting clients and prospects with letters, emails, etc
- To support RM's client contact strategy and making sure that CRM data is current and accurate
- Provide additional sales support as needed by scheduling appointments, creating prospect lists, providing calendar assistance, etc
- Support the sales process and portfolio growth through recognition of referral opportunities using internal resources and data
- Maintain working knowledge and awareness of products and services
- Partner with Relationship Managers and Integrated Relationship Management (IRM) partners in bringing attention to any potential client needs recognized through client contact or servicing opportunities and follow up with the partner areas as opportunities progress
- Support banker team by pulling necessary reports or data, attending and participating in meetings, completing follow up as needed and clearly communicating within the team
- Provide superior client service to Commercial Community Bank clients taking ownership of client needs, problems, and requests, following through to ensure timely and accurate resolution
- Assist in general servicing of Commercial loans, deposits and fee services such as Treasury assigned to Relationship Managers, including but not limited to the completion of necessary forms and documentation, account opening, pulling & working reports, processing payments, assisting in fraud resolution, general research, wire processing, general maintenance, etc
- Assist Relationship Managers with portfolio management ensuring accurate client assignment and account data
- Monitor reporting and escalate as needed
- Assist Relationship Managers with general loan support
- Deliver accurate and timely information to internal loan areas as needed, communicate with the client and assist with appropriate stages of the loan process
- Assist the RM in staying in compliance with regulations such as Reg B, BSA/AML, etc
- Collect client information and assisting with follow up
- Conduct general research and clear loan documentation exceptions
- Assist Relationship Managers in problem loan management and collection activities through review of past due reports, monitoring of payment postings and post-closing due diligence, contacting past due clients and bringing potential collection issues to the awareness of the Relationship Manager
- Negotiated contracts and coordinate with lenders, attorneys and inspectors
- Wrote contract documents, purchase agreements and closing statements
- Ensure adherence of leases and contracts
- Fielded client complaints and issues about community to promote positive relations
- Modified, opened and closed customer accounts
- Advised customers on bank products, services and financial planning options
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling
- Put together and executed loan documents
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues
- Utilized multiple software systems to manage client accounts.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Conducted case management activities and services with multidisciplinary team.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Analyzed client feedback data to identify areas for improvement, implementing changes as needed to enhance service quality.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Relationship Banker
Truist Bank
05.2021 - 12.2021
- Advised customers on bank products, services and financial planning options
- Modified, opened and closed customer accounts
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling
- Addressed inquiries from clients and department team members
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Reduced bank losses by setting successful risk management policies
- Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues
- Examined checks for identification and endorsement
- Balanced daily cash deposits and vault inventory with zero error rate.
Relationship Banker
Bank of America
02.2020 - 05.2021
- Opening & Closing duties in the financial center
- Unlocking & locking the financial center
- Disarming and arming the security system
- Servicing the ATM, balancing the vault, and performing safe deposit box & night drop activities
- Coaching and giving constructive, positive feedback to associates throughout the day
- Ensuring the team gives the client the best experience while in the financial center as well as pushing associates to meeting goals and requirements for each position
- Morning business huddle to go over associates activities, numbers, and areas of opportunity within the financial center
- Override authority
- Answering customers' questions and explaining available services such as deposit accounts, bonds, and securities
- Compiling information about new accounts, entering account information into computers, and filing related forms or other documents
- Informing customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Performing teller duties as required
- Executing wire transfers (international and domestic)
- Processing credit card and auto loan applications
- Performing foreign currency transactions, including ordering foreign currency for the client
- Completing thorough and accurate documentation for money movements, deposits or withdrawals.
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Creative Problem Solving
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Time Management
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Team Leadership
- Written and verbal communication
- Relationship Building
- Product Knowledge
- Service support
- Credit History Review
Timeline
Client Onboarding Senior Relationship Specialist
TRUIST
11.2023 - Current
CIG-CRE / Sr. Relationship Specialist II
TRUIST
08.2023 - 11.2023
Commercial Client Specialist II
TRUIST
12.2021 - 08.2023
Senior Relationship Banker
Truist Bank
05.2021 - 12.2021
Relationship Banker
Bank of America
02.2020 - 05.2021