STACY ZEIGLER
Chicago,Illinois
Summary
Financial Reimbursement Coordinator at Shirley Ryan Ability Lab with expertise in insurance verification and appeals handling. Proven track record of enhancing reimbursement rates through meticulous audits and fostering strong relationships with payer representatives. Adept at managing high-volume workloads while delivering exceptional customer service and ensuring HIPAA compliance.
Overview
9
9
years of professional experience
Work History
FINANCIAL REIMBURSEMENT COORDINATOR
Shirley Ryan Ability Lab
04.2024 - Current
- Processed patient claims efficiently to ensure timely reimbursements.
- Assisted in verifying insurance coverage and eligibility for services provided.
- Collaborated with clinical teams to resolve billing discrepancies effectively.
- Utilized electronic health records systems to manage patient information accurately.
- Collaborated closely with medical coders to ensure accurate representation of services provided, resulting in optimized reimbursement potential.
- Established strong relationships with payer representatives, fostering open communication channels that facilitated problem resolution and expedited claim approvals.
- Implemented and maintained electronic claims submission systems, reducing paper waste and improving processing efficiency.
- Managed high-volume workloads through effective prioritization and organization, consistently meeting deadlines while maintaining accurate records.
- Streamlined patient eligibility verification processes, resulting in reduced wait times for service authorization approvals.
- Provided exceptional customer service by addressing patient concerns regarding billing issues promptly and professionally.
- Reduced billing errors by implementing a thorough review process, resulting in increased efficiency and accuracy.
- Increased staff productivity by providing ongoing training and support on relevant software systems and tools.
- Improved reimbursement rates with regular audits of insurance contracts to ensure compliance and proper coding practices.
- Ensured timely payments for clients through diligent monitoring and follow-up on outstanding claims.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Medical Support Assistant
Jesse Brown VA Medical Center
01.2021 - 04.2024
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Assisted in processing electronic health records, ensuring data accuracy and compliance with regulations.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Implemented patient feedback processes to improve care quality and satisfaction rates.
- Enhanced patient scheduling efficiency using advanced electronic health record systems.
- Managed patient inquiries and coordinated appointments to optimize clinic workflow.
- Trained new staff on operational procedures and electronic systems for consistency in service quality.
- Collaborated with healthcare providers to streamline patient care protocols and improve service delivery.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
Patient Access Representative 2
Advocate Illinois Masonic Medical Center
02.2019 - 01.2021
- Managed patient registration processes to ensure efficient workflow and accurate data entry.
- Facilitated insurance verification to streamline patient access and reduce delays in service.
- Coordinated communication between patients and healthcare providers to enhance overall patient experience.
- Trained new staff on operational procedures and systems for effective onboarding and integration.
- Led initiatives to optimize scheduling systems, improving appointment availability and patient flow management.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Specialist 2
Northwestern Memorial Hospital
08.2016 - 02.2019
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Assisted in training new staff on electronic health record systems and patient management workflows.
- Managed appointment scheduling, optimizing physician availability and enhancing patient satisfaction levels.
- Provided financial counseling, including cost estimations and POS collections.
- Ensured accurate claims by verifying coverage and applying CPT/ICD coding guidelines.
- Checked in patients and verified insurance benefits to support efficient clinical operations.
- Educated patients on billing processes and payment obligations.
- Supported EMR accuracy by maintaining updated patient information.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Associate of Applied Science - RADIOLOGY TECHNOLOGY
06-2027
OMD Scholar
August 2024- present
High School Diploma -
06-2005
Skills
- Prior authorization
- Appeals handling
- HCPCS coding
- HIPAA compliance
- Insurance verification
- Eligibility determination
- Explanation of benefits
- Medicaid
- Coordination of benefits
- Microsoft office
Timeline
FINANCIAL REIMBURSEMENT COORDINATOR - Shirley Ryan Ability Lab
04.2024 - Current
Medical Support Assistant - Jesse Brown VA Medical Center
01.2021 - 04.2024
Patient Access Representative 2 - Advocate Illinois Masonic Medical Center
02.2019 - 01.2021
Patient Access Specialist 2 - Northwestern Memorial Hospital
08.2016 - 02.2019
City Colleges of Chicago - Associate of Applied Science, RADIOLOGY TECHNOLOGY
DAVID G. FARRAGUT CAREER ACADEMY - High School Diploma,