Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
STACY A. KRAL

STACY A. KRAL

Denver,CO

Summary

Accomplished restaurant manager with 14 years experience in restaurant operations. Strong leader with expertise in defining short and long term performance goals and implementing strategies for goal achievement. Ability to motivate employees, develop their skills and their commitment to their career paths. Dynamic and collaborative management style and skilled at developing teamwork at all levels of the organization. Experienced with P&L reports, cash-flow reports, accounts payable, accounts receivable, payroll, and scheduling. Management experience in several industries shows ability to adapt to different roles. Hardworking Field Service Supervisor bringing 4+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile field technicianskillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

29
29
years of professional experience

Work History

Field Service Technician

09.2018
  • I began my career at Sleep Number as a, delivery technician.
  • I quickly learned daily operations and how to work more efficiently and make the workload easier for my coworkers during our shift and for the following morning
  • I like to think that I lead by example, take charge and make decisions when my supervisor is not present, and ask questions when I need to
  • I am continuously learning new aspects of my job and sharing what I have learned with others
  • I believe there is always knowledge to be acquired for those willing to ask and learn
  • This is how we become better at what we do.

PINNACLE CHARTER SCHOOL, HEIGHTS
01.2010 - 01.2016
  • I started at The Pinnacle as cashier/server and quickly moved up to front end lead; making sure all duties were complete and customer service was priority 1.
  • I worked closely with the supervisor to ensure all prep for the day was complete
  • I then was promoted to office assistant in addition to performing my kitchen duties
  • I was the contact person for parents with questions about their students’ accounts, vendors, and school staff
  • I prepared the daily bank deposits and managed students’ accounts
  • I made phone calls regarding past due accounts
  • I helped with the menuing and recipes
  • I was responsible for entering new products into the WinFSIM database as well as recipe corrections and menus
  • I was responsible for rolling over the computer system every summer
  • In 2014 I was asked to supervise the high school kitchen
  • I was responsible for all daily prep, cooking, production paperwork, ordering, cash management, and supervising 5 other women.

OFFICE MANAGER

SOS VENTURES, LLC THORNTON COLORADO
01.2003 - 01.2010
  • As the office manager of a small property preservation company I was responsible for filing, customer service, scheduling, employee relations (hiring and termination), payroll, bookkeeping, and providing the owner of the company with performance updates.

CUSTOMER SERVICE/OFFICE STAFF

LINCARE, INC
01.2002 - 01.2003
  • As a customer service representative for a home healthcare provider I was responsible for answering the phones, taking orders from customers and doctors, and dispatching drivers and therapists to patients’ homes
  • As a member of the office staff I was responsible for filing, insurance verification and billing, and updating patient files.

GENERAL MANAGER

PAPA JOHN’S PIZZA, HEIGHTS
01.1999 - 01.2002
  • My responsibilities as general manager included managing daily business and employee operations, scheduling, dispatch, inventory, quality control, customer service, performance reports, cash control, banking, and task delegation
  • Through effective ingredients portioning I was able to achieve one of the highest profit margins in the state of Colorado
  • My restaurant was repeatedly awarded top performance honors from the corporate office.

GENERAL MANAGER

LITTLE CAESAR’S PIZZA
01.1987 - 01.1999
  • I started with this company as a crew member and quickly worked up to management positions in various cities and states
  • When I started with the company all records and reports were still kept on paper
  • I was responsible for employee management, shift scheduling, payroll, inventory management, profit and loss reports, banking, customer service, quality control, cash control, and food preparation
  • I helped implement several new production methods that increased efficiency, decreased elapsed time from order intake to product delivery, and increased customer satisfaction
  • I also used this time to develop my management skills which increased employee morale during my shifts
  • My efforts were rewarded with a rookie of the year award in 1997.

Education

AAS Foundations - of Business

University of Phoenix
2012

Skills

  • Most Microsoft software products including
  • Microsoft Office, working knowledge of most Apple applications,
  • Ability to use office equipment, working knowledge of financial reports, excellent verbal and written
  • Communications skills I also have 4 years experience with MCS and Newton applications
  • Heavy Lifting
  • Technical Analysis
  • Providing Feedback
  • Quality Assurance Controls
  • Valid Driver's License
  • Inventory Management
  • Professional and Courteous
  • Accountability and Work Ethic
  • Coordination and Teamwork
  • Timely Reports Completion
  • Verbal and Written Communication
  • Workflow Management
  • MS Office
  • Route Planning
  • Preventative Maintenance
  • Time Management
  • Team Supervision
  • Team Meetings
  • Coin Counting
  • Mentoring
  • Safety Standards
  • Reading Comprehension

Accomplishments

In 2020 I was granted the highest achievement award for Sleep Number Supervisors; The President's Circle. I achieved this award through hard work and dedication to improving overall performance numbers and team morale.

Timeline

Field Service Technician -
09.2018
- PINNACLE CHARTER SCHOOL, HEIGHTS
01.2010 - 01.2016
OFFICE MANAGER - SOS VENTURES, LLC THORNTON COLORADO
01.2003 - 01.2010
CUSTOMER SERVICE/OFFICE STAFF - LINCARE, INC
01.2002 - 01.2003
GENERAL MANAGER - PAPA JOHN’S PIZZA, HEIGHTS
01.1999 - 01.2002
GENERAL MANAGER - LITTLE CAESAR’S PIZZA
01.1987 - 01.1999
University of Phoenix - AAS Foundations, of Business

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STACY A. KRAL