Stacy Palazini
North Providence,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Additionally, empathetic and compassionate about concerns with the social and emotional wellbeing of people and communities
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Behavioral Health Community Health Worker
Rhode Island Parent Information Network
03.2023 - Current
- Independently provided training and onboarding support for new employees.
- Assisted with resolving client’s complaints within 24 hours.
- Established knowledge of protocols, answering client inquiries, while maintaining a professional, friendly demeanor.
- Demonstrated proficiency in managing multiple tasks concurrently and possessing advanced technological skills while operating remotely.
- Effectively managed intake sessions for new families to ensure they receive the appropriate services.
- Identify family strengths, concerns, and natural supports; utilize motivational interviewing skills and culturally sensitive methods to support members in achieving their goals.
- Support each family in finding geographically convenient supports and services.
- Collaborate with other service providers, helping families make necessary connections.
- Assist families as they transition to independence /case closure; provide follow up support as needed.
- Accurately input all data into Salesforce within 48 hours of communication.
- Provide support to families as additional concerns emerge and during times of crisis.
- Demonstrate problem-solving skills to facilitate empowering experiences and positive outcomes with families.
- Keeping abreast of health care systems in RI and other human service systems supporting families.
Peer Care Coordinator
Rhode Island Parent Information Network
03.2022 - 03.2023
- Provide Care Coordination of services and supports, while educating parents and primary caregivers in navigation of systems of care for their children with special health care needs, by promoting person-centered care and medical home model.
- Actively participate as an effective team member in assigned agency meetings and team meetings
- Make constructive use of individual and peer supervision/one- on-one meetings.
- Accurately input all data into Salesforce within 48 hours of communication.
- Assist families with additional concerns as they arise.
- Demonstrate problem-solving skills to facilitate empowering experiences and positive outcomes with families.
Parent Educator
Comprehensive Community Action Program
09.2016 - 02.2022
- Provided education and skills to raise physically, psychologically, and emotionally healthy children.
- Assisted moms who were residing in Rhode Island domestic violence shelters or substance abuse residential treatment programs so that they could move on to live happy, healthy lives.
- Worked with parents whose children were either put into the child welfare system or were in danger of and helped them to meet their court ordered goals.
- Took a strength-based approach to help families reach goals and assessed progress towards these goals for assigned caseload, advocating for families to ensure they receive appropriate entitled services.
- Facilitated care coordination for all assigned families through development of family assessments and individual family plans.
- Made referrals to appropriate resources and follow-up to ensure referral is acted upon.
- Logged data/notes into Enterprise Nonprofit Software (ETO).
- Established and maintained cooperative relationships with community services and agencies; advocate for families to ensure they receive entitled services.
- Provided personal visits to families on caseload.Provided developmental, health, vision and hearing screenings with all documentation completed.
- Maintained accurate computer and paper documentation as required by the Department of Health.
- Assisted families while in crisis.
- Helped plan and execute group connections as assigned.
- Collaborated with district, state and community programs in providing services as needed for children and families.
- Helped develop and maintain a resource network. Managed a diverse 21 client caseload.
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
Education
Master’s Of Social Work -
Grand Canyon University
Phoenix, AZMaster Of Science - Mental Health And Wellness With Emphasis On Family
Grand Canyon University
Phenix, AR01.2022
Bachelor Of Science - Human Services
Southern New Hampshire University
Hooksett, NH04.2020
Associate Of Science - Social Services
Community College Of Rhode Island
Warwick, RI01.2018
Associate of Science - Administrative Assistant
Katharine Gibbs College
Providence, RI01.2003
Skills
- Treatment Planning
- Client Advocacy
- Mental Health and Wellness
- Family Case Management
- Documentation proficiency
- Interpersonal and written communication
- Microsoft Office
- Data Entry
- Time Management
- Multitasking
- Critical Thinking
Certification
Community Health Worker Certification
Present - 10/2024
Volunteer
Crisis Counselor
Crisis Text Line September 2023 - Present
• Attended a 15 hour Mental Health training.
• Provide support to people remotely, on computers, answering texts from people
in crisis.
• Create a dialogue with texters to deescalate the crisis at hand providing
compassionate, non-judgmental support using active listening, collaborative problem-solving, and safety planning.
Timeline
Senior Behavioral Health Community Health Worker
Rhode Island Parent Information Network
03.2023 - Current
Peer Care Coordinator
Rhode Island Parent Information Network
03.2022 - 03.2023
Parent Educator
Comprehensive Community Action Program
09.2016 - 02.2022
Master Of Science - Mental Health And Wellness With Emphasis On Family
Grand Canyon University
Bachelor Of Science - Human Services
Southern New Hampshire University
Associate Of Science - Social Services
Community College Of Rhode Island
Associate of Science - Administrative Assistant
Katharine Gibbs College
Master’s Of Social Work -
Grand Canyon University
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