Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
Generic

STACY A WHITE

Tulsa,Oklahoma

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager/Transactions, Deposits & Treasury

Global Holdings, LLC
Tulsa, OK
08.2021 - 08.2022
  • Remote-Hybrid
  • Oversees the expansion, maintenance, and daily management of department and operational activities for a complex payment ecosystem providing end-to-end payment solutions, inclusive to day-to-day financial operations, treasury management products/functions, bank reconciliations, financial statements, transactions processing, risk mitigation, fraud detection, ACH and check processing, wire processing, deposit processing/lock-box, remote deposit capture, data integration, internal and external funds movement, and all financial proficiencies and inadequacies
  • Develop and maintain all policies, procedures, and risk management frameworks to ensure the infrastructure for deposit operations, treasury management, and back office support are compliant
  • Familiar with CFPB, FDIC, OCC and other regulatory agency guidance, rules, and examination processes
  • Maintain and oversee the ability to effectively execute technology and efficiency improvements, while streamlining payment processes and accurately balancing hundreds of millions of dollars daily
  • Oversee and manage all efforts for hiring, training, process improvement, and change management
  • Provides leadership and guidance to 15+ personnel, both remote and hybrid, while effectively managing multiple priorities with a strong commitment to achieving the goals and metrics
  • Self-starter that thrives in a fast-paced environment, managing and prioritizing work for self and team
  • Responsible for the formation, execution, and examination of metric dashboards, KPIs, and data analysis
  • Highly proficient in the payment processing industry, financial banking - both front-line retail and commercial banking, back-office deposit operations, treasury management products and services, State and Federal regulatory guidelines, SOC Audit standards, and fraud and risk controls/assessments
  • Experienced in assisting an organization manage through high levels of regulatory and organizational change
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Accomplished multiple tasks within established timeframes.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Evaluated report data to proactively adjust and enhance operations.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Prepared and recommended long-range plans for development of department personnel.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Directed staff and managed annual capital budget.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Vice President/Deposit Operations Officer/Manager of Operations

Equity Bank
Wichita, KS
01.2020 - 10.2020
  • Responsible for the daily operations and management of the Deposit Operations Services Team and all depository functionalities spanning across 52 branch locations in 4 States - Guided cross-functional teams in excess of 60+ personnel, across four departments of a 4 billion asset size financial institution
  • Served as the Subject Matter Expert on Individual Retirement Accounts (IRAs), regulatory guidelines,
  • IRS tax law, and any related processes or policy changes
  • Served as the Subject Matter Expert and adept in interpreting corporate or entity documentation, such as Wills, Trusts, Estates, Partnerships, Private Investment Company (PIC) documents, etc
  • Accountable for the overall control environment around applications and production for the overall depository payment processing, and funds movement (ACH) accounting for millions of dollars of funds movement daily within the Deposit Operations, Payment Processing, Electronic Services, and Treasury
  • Management Departments
  • Developed and maintained all policies, procedures, and regulatory and compliant frameworks to ensure progression for deposit operations, mobile deposit, lock-box, RDC operations, back-office support,
  • ACH, fraud mitigation, and Subject Matter Expert (SME) for dormant/escheatment processes across multiple states
  • Developed and implemented operational compliance processes and policies that fundamentally decreased audit findings for the annual year of 2020
  • Established long-term operational strategy by designing various levels of controls within the payment processing platforms
  • These controls have become an integral part of the banking structure to connect and build upon, scale with, and manage fund movements, securely and programmatically
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.

VP/Operations Officer & Director of Training

Regent Bank
Tulsa, Oklahoma, OK
12.2015 - 07.2019
  • Responsible for the overall management of the retail and commercial operations across various branch markets - Supervised daily/monthly activities to ensure completion of processes, efficiency and accuracy, while ensuring appropriate internal controls for compliance
  • Oversaw and guided the maintenance and management of retail deposit operations platform parameters, upgrades, releases, and service implementations for new and existing products and services-Maintained all compliance with retail documentation, regulatory notices, regulatory forms, interest rate calculations, and maintained compliance for CDs, Individual IRAs, and Trust Accounts
  • Maintained an operational compliance program to include development and review of policies, existing procedures, changing regulatory requirements, and risk assessments
  • Launched and maintained a robust and effective upgrade to the BSA/AML Program for implementation and compliance of KYC/CDD/Beneficial Ownership Rules - Enhanced Due Diligence for High Risk
  • Customers, and maintaining Customer Risk Rating Methodology
  • Served as the Subject Matter Expert and adept in interpreting corporate or entity documentation, such as Wills, Trusts, Estates, Partnerships, Private Investment Company (PIC) documents, etc
  • Directed and oversaw the operational internal audit of general ledger accounts, caparison variances for interest rates, collaborated with auditors and examiners, SME for dormant and escheatment process, and audit functionalities pertaining to front-line personnel and cash handling
  • Responsible for the development, implementation, launch, and monitoring of training programs for a the overall financial organization of 200+ employees / Designed and developed overall compliance training program that maximized production and increased performance standards by 25%
  • Proficient with HRIS platforms, payroll and benefit administration - Streamlined employee compliance, which included compliance information, documentation, and an electronic talent pool for applicants and employer - Assisted in the build and design of electronic file sharing with Paycom and Paylocity HRIS platforms
  • Coordinated and oversaw all new employee benefit enrollments and presentations for multiple branch locations - Organized open enrollments for benefit plans, including medical, dental, life-insurance, 401K,
  • Flex-Plan Accounts, etc
  • Served as the liaison and led the organization of all mergers and acquisitions
  • Implemented processes that simplified procedures and reduced average processing time.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.

Training Administrative Officer

American Heritage Bank
Sapulpa, OK
03.2004 - 12.2015
  • The sole Corporate Training Officer for the implementation of training initiatives for regulatory and compliance programs for 500+ employees and 25+ branch locations
  • Responsible for the development, implementation, and recommendation of training initiatives as they relate to regulatory and compliance programs
  • Served as the Subject Matter Expert on compliance and regulatory related topics, among general banking subject matters-new accounts, IRAs, treasury, products and services, policy changes, etc
  • SME and adept in interpreting commercial and/or entity documentation
  • Served as the liaison and SME for training oversight of all personnel for mergers and acquisitions
  • Responsible for the design, development, launch, on-going support, and tracking of online e-learning, instructor led courses, policies, procedures, and bank instruction manuals
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Coached employees through day-to-day work and complex problems.

Education

High School Diploma -

Elgin High School
Elgin OK
1998

Skills

  • Team Building and Leadership Skills
  • Critical Thinking Skills
  • Process Improvement
  • Organization Skills
  • Management of Financial Resources
  • Business Operations
  • Prioritizing and Planning
  • Commercial Banking
  • Employee Training Oversight
  • Compliance Assessments
  • Proactive and Focused
  • Corporate Procedures
  • Adaptable to Changing Conditions
  • Data Analysis
  • Platform & Software Knowledge: Microsoft Office Suite - Jack Henry Banking Software - ARGO - Silverlake - FiServ - Oracle - Paycom - Paycor - DocuSign - Jira - Confluence - LexisNexis

Certification

Certificate in the Banking Operations School, Oklahoma Bankers Association/2014

Certificate in Principles in Banking, American Bankers Association/2020

Membership and Participating Menber in NACHA and EPCOR

Affiliations

Oklahoma Bankers Association/Board Member for the Operations School Board of Regents, Oklahoma Bankers Association/2016-2021


Board Member of the Fraud and Security Council, Oklahoma Bankers Association/2016-2021


Committee Member for the Women in Banking Committee, Oklahoma Bankers Association


Emerging Leader for Emerging Leaders Association. Oklahoma Bankers Association


Member of the Oklahoma Bankers Association 2007


Timeline

Manager/Transactions, Deposits & Treasury

Global Holdings, LLC
08.2021 - 08.2022

Vice President/Deposit Operations Officer/Manager of Operations

Equity Bank
01.2020 - 10.2020

VP/Operations Officer & Director of Training

Regent Bank
12.2015 - 07.2019

Training Administrative Officer

American Heritage Bank
03.2004 - 12.2015

High School Diploma -

Elgin High School

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