Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Garcia

Summary

I am an outgoing, welcoming, and upbeat individual with 8 plus years supporting the L&OD team through the Orientation and Brand classes. Currently working in a Job Placement Program supporting administrative responsibilities for the Talent Development team as well as some coordinators tasks. Over 10 years of Theme Park Experience in various entertainment roles assisting in character support and character performance with three companies across the globe. I would love to continue to grow with the Learning Development Team and one day supervise the Orientation and Brand Team. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Talent Development Coordinator, •Coordinator

Universal Studios
Universal City, CA
07.2022 - Current
  • Manage and assist with room bookings and reschedules for Orientation on Team Up and our trackers
  • Consistently update stock for ID printer by ordering ink, toner, and badges
  • Order supplies from Purchase Manager for the Talent Development Team
  • Update and print materials for multiple development classes and Orientations throughout the year
  • Manage Learning and Development and Orientation Outlook inbox
  • Manage tracking and crediting of new hire Front of House hourly Team Members compliance training with Excel
  • Manage Tracking and crediting of our Emerging Leader and Train the Trainer classes through Excel
  • Work with our partners weekly in New York and the Environmental Health Service team for compliance credit and removal
  • Create our weekly New Hire Tracker for all Park, CityWalk, and HHN Team Members
  • Partnering with our HRIS, Staffing, and Operational Team
  • Input and oversee job cards with future Orientation times and dates
  • Create and edit bumps throughout the week for our trainers
  • Send all Paysheets for CityWalk Trainers, Virtual Orientations, Onsite Orientations, Brand Classes, and Compliance Training to payroll
  • Create and update Gateworks passes for team members that need accommodation, and for drive on passes for deliveries
  • Orientation and Onboarding
  • Facilitate Orientations, Brand classes, Train the Trainer, and Onsite Orientations
  • Research rehires previous roles and last work date and Partner with the specialist and Staffing
  • Support Trainers with their tasks
  • Communicate and work closely with staffing to ensure all new hires receive proper information in a timely manner
  • Work in partnership with Tech, Consumer Insights, and Health Services to ensure their Team Members receive the proper Onboarding materials needed
  • Manage Orientation and Brand materials in Power Point and make changes and updates as needed
  • Send Weekly reports to all Onboarding teams, Staffing, and various departments
  • Represent L&OD in weekly meetings with our Partners and Unions
  • Development Classes
  • Emerging Leader
  • Create calendar and sign up sheet on MyUsh SharePoint to allow management to sign up their Team Members
  • Send reminder emails a little over two weeks in advance allowing the management team to ensure their team members are properly scheduled
  • Prepare materials for Emerging Leader class (prep name tents, print Emerging Leader workbooks for each attendee, Job Role requirements for each attendee, and create and print sign in sheets)
  • Send a follow up email to management team with team member attendance and expectations of their next steps
  • Maintain and update a master list of attendees
  • Credit in the Learning Management System
  • Train the Trainer
  • Send reminder emails a little over two weeks in advance allowing the management team to ensure their team members are properly scheduled
  • Prepare materials for Train the Trainer class (prep name tents, print Train the Trainer workbooks for each attendee, feedback forms, Print Pre-shift for the week, and create and print sign in sheets)
  • Send a follow up email to management team with team member attendance and expectations of their next steps
  • Create, Maintain, and update a master list of attendees
  • DLT & 6 Critical Practices - In progress
  • Assist with printing materials
  • Order supplies for class
  • Organize and put together paper work
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Handled incoming and outgoing shipping and receiving activities.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Orientation Facilitator

Universal Studios Hollywood
04.2017 - 07.2022
  • Oversee and facilitate a 2-day training program for groups of up to 60 new team members in orientation and training - ensuring safety, courtesy, and efficiency
  • Lead presentations in: Introduction, Culture, Life at Universal Studios Hollywood, Respect in the Workplace, Environmental Health and Safety, Conflict Resolution
  • Guide tours and oversee group scavenger hunts daily
  • Correct employee behavior that does not reach company standards, and recognize performance that meets or exceeds those criteria
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.

Face Character

Universal Studios Hollywood
04.2015 - 07.2022
  • Face Character portraying Marilyn Monroe & Princess Fiona
  • Bring to life the world-famous movie star and character through improvisation
  • Perform before thousands of guests each day creating memorable moments for all ages

JPP, L&OD
09.2021 - 07.2022
  • Office duties
  • Manage training room requests - internal & external requests, create & post weekly training room calendars, maintain L&OD conference room calendar, work with specialists to ensure upcoming training is booked in rooms, ensure training room location is up to date on Outlook invites, LMS, build calendar, responding to "training room emergencies"
  • Maintain training room equipment; weekly checks/walk throughs to ensure equipment is operational, putting up wall dividers when applicable, monitoring water stock etc
  • Supply orders through Purchase Manager & Amazon Business Acct
  • Misc
  • L&OD needs including IT Tickets (Work orders, Canon Printer issues, etc.), Paper Shredder requests and Toner Replacements
  • L&OD Support
  • Assemble and present slides for weekly All-Staff Meetings, creating fun and interactive slides that produce a team bonding experience
  • Weekly 1:1 with former training coordinator for responsibilities and process reviews
  • Emerging Leaders Program: track Emerging Leader attendance in Excel, send mgmt
  • Reminder emails for leads registered in workshops and follow up emails post course completion
  • Developing Leadership Talent Support - prepares printed training materials and supplies for all talent development training sessions to assist with delivery of training
  • Orientation and Brand Training
  • Utilizes information provided by our HRIS partners and Staffing partners in creating our Orientation Attendance Tracker
  • Create wardrobe memos to be emailed to wardrobe & coordinates new hire fitting sessions along with tour times with Wardrobe and populate and maintain orientation dates on Team Up Calendar
  • Print ID’s using the Quantum Secure Safe System for all Team Members; deliver & pickup ID’s from Wardrobe and place in corresponding tour times
  • Support team for USH Virtual Orientation, CityWalk Orientation, Wizarding World of Harry Potter Brand Training, Jurassic World Brand Training and Secret Life of Pets Brand Training
  • Leads a team of 17 Orientation and Brand Facilitators with assistance from Orientation and Brand Supervisor and Talent Development Specialist, including a 2 Week long Train the Trainer Course
  • Facilitated over 80 Orientation and Brand Courses successfully Onboarding thousands of new Team Members
  • Monitor orientation numbers; act as a gatekeeper to Team Member orientation
  • Assist with incoming L&OD Hires onboarding & setup
  • Partners with L&OD and Staffing with rescheduling TM's missed training and help resolve any issues that may arise during orientation training and may impact TMs OJT Training
  • Monitor USH.Orientation@nbcu.com email on a daily basis
  • Send Outlook invite and email communication to Professional Hires attending Essentials Onboarding, Send Outlook invite and email communication to Professional Hires attending Professional Orientation
  • Track Orientation attendance utilizing the Page Up application

Pageant Helper/Entertainment Host

Disneyland Resort
Anaheim, CA
12.2015 - 12.2021
  • A fast pace, high energy guest service position that requires excellent communication and storytelling skills, including the ability to multitask on a grand scale, with excellent time management skills for guest interactions
  • Execute and manage guest interactions to provide a consistent on-brand experience
  • Consistently adhere to the quality standards and brand expectations
  • Manage character preparation and location schedules
  • Resolve guest disputes and inquires

Ice Crew/ Brand Ambassador

AEG, Ontario Reign
, CA
04.2018 - 02.2019
  • A performance-style high energy brand ambassadorship centralized around the AHL’s Ontario Reign
  • Organize and instruct fans to safely participate in games, anthems, and events on and around the ice rink
  • Organize and operate fundraisers to help raise money for the non-profit Kings Care Foundation
  • Quickly clean the ice during time outs of a professional game with other members of the Ice Crew
  • Maintain and present a consistent brand image day in and day out

Brand Ambassador

UBM
Las Vegas, NV
07.2016 - 08.2018
  • Maintain guest relations and provide an efficient and enjoyable client experience throughout a global, high-end, fashion convention
  • Manage and relieve team members in a timely manner
  • Assist in navigating guests throughout the convention center, hotels, and the Las Vegas strip
  • Resolve guest disputes and inquiries

Education

Diploma - Liberal Studies

Torrance High School
Torrance, CA
09.2005 - 06.2009

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Los Angeles Harbor College
01.2009 - 05.2011

Skills

CORE QUALIFICATIONS/SKILLSundefined

Timeline

Talent Development Coordinator, •Coordinator

Universal Studios
07.2022 - Current

JPP, L&OD
09.2021 - 07.2022

Ice Crew/ Brand Ambassador

AEG, Ontario Reign
04.2018 - 02.2019

Orientation Facilitator

Universal Studios Hollywood
04.2017 - 07.2022

Brand Ambassador

UBM
07.2016 - 08.2018

Pageant Helper/Entertainment Host

Disneyland Resort
12.2015 - 12.2021

Face Character

Universal Studios Hollywood
04.2015 - 07.2022

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Los Angeles Harbor College
01.2009 - 05.2011

Diploma - Liberal Studies

Torrance High School
09.2005 - 06.2009

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Stacy Garcia