Stacy Dee Ostrem
Joliet,IL
Summary
Results-driven professional with a strong background in customer service, employee development, training, and communication. Demonstrated expertise in management and leadership roles spanning over ten years. Proven track record in business account management, effective problem resolution, negotiation, time management, and relationship management. Committed to delivering exceptional results through strategic thinking and a collaborative approach. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Administrative / Inside Sales
ABC SUPPLY COMPANY
06.2023 - 09.2024
- Greeting guests, Answering phones, Entering sale orders, Recording incoming deliveries, Receiving- Shipping, Filing, Coding bills, Inventory, Resolve pricing discrepancies
Event Coordinator
ARKAS RESTAURANT GROUP
01.2022 - 12.2022
- Plan private and Corporate events for 3 locations, Identify the client's requirements and expectations for each event, Responsible for invoicing and payment collection, Manage all event set-up, tear down, and follow-up processes, Maintain event budgets, Assist in food and alcohol choices within budget, Communicate with store managers, Chefs and service staff for positive experience, Follow up calls and emails for bookings, Conduct final inspections on the day of the event to ensure everything adheres to the client's standards, Follow up after events for feed back and referrals
District Manager
AIRCORP LLC.
10.2012 - 10.2021
- Provide and support retail strategy and execution for a portfolio of retail stores, Support the transition of carriers (Sprint to T-Mobile) across the portfolio, Lead the management team with unparalleled experience to improve employee loyalty and strengthens the T-Mobile Brand including training and evaluating store managers and sales team, Cultivate confidence in employees and inspire them to be passionate about customer satisfaction, Deliver operational and merchandising excellence, Comply with all operational policies and procedures including the Employee Code of conduct, Provide an eye for detail and efficiency, with the ability to multi task, Communicate updates and changes to store managers, the corporate office and upper management, Monitor sales and operational reports (internal and T-Mobile), Monitor inventory variances, merchandising, assist with monthly physical inventory, complete store audits as directed, Ensure stores are operating within company and T-Mobile guidelines and expectations
Store Manager
AIRCORP LLC.
09.2003 - 09.2012
- Manage, motivate, and maintain store personnel through hiring, scheduling, training, corrective action, goal setting, and conflict-resolution, Consult with district and corporate management in order to determine new goals and initiatives to improve store performance and profitability, Develop and maintain long-term relationships. Generate new business and maintain a customer base, Handle all customer service issues in a timely and professional manner, ensure and maintain a clean and organized location including adhering to set merchandising standards, coordinating the general maintenance and maintaining supply levels, Inventory management by ensuring all inventory is received properly, perform scheduled inventory counts and loss-prevention, Perform various cash-handling procedures including drawer audits, and bank deposits, determining goals monthly.
Education
General -
Lockport High School
Lockport, ILSkills
- Time Management
- Communication
- Adaptability
- Problem solving
- Teamwork
- Leadership
- Customer Relationship Building
- Upselling and Cross Selling
- Goal-oriented mindset
- Customer Service
- Documentation And Reporting
- Cheerful and energetic
Timeline
Administrative / Inside Sales
ABC SUPPLY COMPANY
06.2023 - 09.2024
Event Coordinator
ARKAS RESTAURANT GROUP
01.2022 - 12.2022
District Manager
AIRCORP LLC.
10.2012 - 10.2021
Store Manager
AIRCORP LLC.
09.2003 - 09.2012
General -
Lockport High School
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