Stacy E. Adams
West Valley City
Summary
Dedicated service professional with expertise in customer service, complaint resolution, and operational efficiency. Committed to fostering positive relationships and enhancing client satisfaction through effective communication and education.
Overview
17
17
years of professional experience
Work History
Service Pro
Aptive Pest Control
Salt Lake City
03.2024 - 03.2025
- Guided customers in selecting pest control services tailored to their specific needs, enhancing customer satisfaction.
- Scheduled appointments for pest inspections and service visits with clients.
- Educated clients on pest prevention techniques and service processes.
- Participated in team meetings to discuss operational improvements and client feedback.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Coordinated daily work schedule to optimize time management and compliance with company policies.
Driver
Kilgore Trucking
Salt Lake City
11.2021 - 11.2022
- Operated various truck models to ensure safe and efficient delivery of goods.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and delivery routes.
- Coordinated with dispatch on route changes and delivery schedules to optimize operations.
- Loaded and secured cargo to prevent damage during transit.
- Followed traffic laws and company policies to maintain safety and compliance while driving.
Owner/Operator
Chatham Cab
Savannah
03.2008 - 08.2021
- Managed daily operations of taxi service to ensure efficient transportation.
- Implemented safety protocols and training for all drivers and staff.
- Maintained vehicle fleet, ensuring reliability and compliance with regulations to support service continuity.
- Supervised a team of drivers to maintain high service standards.
- Developed customer service strategies, enhancing passenger experience and encouraging repeat business.
- Resolved customer complaints promptly, preserving company reputation and fostering customer loyalty.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Basic Computer Operations - Adult Continued Education
United Way
Provo, UT03-2024
CDL -
Utah Valley Community College
Provo, UT04-2004
Skills
- Pest control knowledge
- Customer service
- Appointment scheduling
- Delivery scheduling
- Operational efficiency
- Safety compliance
- Complaint resolution
- Client education
- Retention strategies
- Relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Documentation
- Time management
- Computer proficiency
- Relationship building
Timeline
Service Pro
Aptive Pest Control
03.2024 - 03.2025
Driver
Kilgore Trucking
11.2021 - 11.2022
Owner/Operator
Chatham Cab
03.2008 - 08.2021
Basic Computer Operations - Adult Continued Education
United Way
CDL -
Utah Valley Community College